Posted just now
Customer Service Representative
@ GFL Environmental
Toronto, Ontario
Responsibilities:
- Provide excellent customer service and professionalism to all customers in person, via telephone, email, or web.
- Answer incoming calls, make outgoing customer calls, and resolve customer questions and concerns within established guidelines.
- Monitor, resolve, document, and report customer complaints, driver route sheets, and call-in sheets; coordinate customer operational issues with sales.
- Communicate clearly and concisely with on-the-road employees to give instructions and assistance, generating call-in work orders for drivers.
- Work with supervisors to ensure missed stops and special pick-ups are completed daily, providing timely and accurate information regarding customer concerns.
- Track customer information, enter data into database, key new/cancelled accounts into the Tower system, and scan contracts for record-keeping.
Requirements summary:
- Key Requirements:
- High School Diploma or GED required.
- 1 to 2 years of customer service call center experience.
- Demonstrated problem-solving ability and capacity to work under pressure in a fast-paced environment.
- Perform other duties and responsibilities as required or requested by management.
Source and dates
Employer career site / ATS feed · paradox
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
GFL Environmental
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Through a strategically located network of facilities across Canada and the United States, GFL’s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers. We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements. At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life. ------------------------------------------------------------------------------------------ GFL Environnement est la seule grande entreprise de services environnementaux diversifiés en Amérique du Nord offrant des services de gestion des déchets solides, de gestion des déchets liquides et d'assainissement des sols. Grâce à un réseau stratégiquement situé au Canada et aux Etats-Unis, l'équipe professionnelle et dévouée d'employés de GFL offre un service local à plus de 4 millions de foyers sous contrat municipal et à plus de 135 000 clients industriels, commerciaux et institutionnels. Nous offrons un engagement inégalé à l'égard du service à la clientèle, de la fiabilité et de l'efficacité, et nous mettons l'accent sur la sécurité et le respect des exigences environnementales et légales. Chez GFL, nous croyons qu'en offrant des solutions environnementales accessibles et rentables, nous encouragerons une plus grande responsabilité environnementale et nous permettrons à nos clients et aux collectivités.
- LinkedIn followers
- 170,621
- People associated on LinkedIn
- 8,102
- Reported office locations
- 100 New Park Place, Vaughan, Ontario L4K 0H9, CA
- Business categories
- Environmental Consulting
- Waste Management
- GreenTech
- Other recorded names
- GFL Environmental Inc.
- Specialties
- Municipal / Residential Waste
- Industrial / Commercial / Construction Waste
- Construction & Demolition Services
- Used Oil Collection
- Hazardous Waste Management
- Excavation Services
- Shoring & Foundations
- Soil Remediation
- Vacuum Truck Services
- Infrastructure Development
- Recycling
- Organics
- Industrial Cleaning
- HAZMAT Emergency Response
- Landfill Disposal & Diversion
- and Environmental Remediation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 5,167,778,866
Currency and observation date were not supplied; this is not a current valuation or a funding round.
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Through a strategically located network of facilities across Canada and the United States, GFL’s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to…
| Field | Value |
|---|---|
| Industry | Environmental Services |
| Company size | 10,001+ employees |
| Headquarters | Vaughan, Ontario |
| Organization type | Privately Held |
| Specialties | Municipal / Residential WasteIndustrial / Commercial / Construction WasteConstruction & Demolition ServicesUsed Oil CollectionHazardous Waste ManagementExcavation ServicesShoring & FoundationsSoil RemediationVacuum Truck ServicesInfrastructure Development |
| Open jobs on Jobsy | 596 |
| View page |
The Customer Service Representative is responsible for delivering exceptional customer service, managing incoming and outgoing customer communications, resolving inquiries and complaints, and providing administrative support to ensure smooth operational workflows and positive customer relations.
Key Benefits:
- Competitive hourly wages
- Comprehensive employer-paid benefits
- RRSP/DPSP matching program
- Career growth opportunities across GFL’s nationwide network
- Employee Assistance Program (EAP)
- “Green for Life” employee perks and recognition programs
Key Requirements:
- High School Diploma or GED required.
- 1 to 2 years of customer service call center experience.
- Proficient in Microsoft Outlook, Microsoft Word, and Excel.
- Strong verbal and written communication, data entry, and organizational skills.
- Demonstrated problem-solving ability and capacity to work under pressure in a fast-paced environment.
Key Responsibilities:
- Provide excellent customer service and professionalism to all customers in person, via telephone, email, or web.
- Answer incoming calls, make outgoing customer calls, and resolve customer questions and concerns within established guidelines.
- Monitor, resolve, document, and report customer complaints, driver route sheets, and call-in sheets; coordinate customer operational issues with sales.
- Communicate clearly and concisely with on-the-road employees to give instructions and assistance, generating call-in work orders for drivers.
- Work with supervisors to ensure missed stops and special pick-ups are completed daily, providing timely and accurate information regarding customer concerns.
- Track customer information, enter data into database, key new/cancelled accounts into the Tower system, and scan contracts for record-keeping.
- Complete verification forms, service agreements, and pricing matrices on commercial accounts; enter new subscription residential accounts into the system.
- Process customer payments by phone/internet, accept cash payments as needed, run credit checks on new customers, and complete customer refund requests.
- Assist in completing the Affirmative Action log for applicants and provide backup assistance for the Office Coordinator as needed.
- Maintain a neat and orderly customer service area, ensuring proper greeting of all visitors.
- Conform in all respects with applicable federal, state/provincial, and local laws, company policies, and supervisory directives.
- Perform other duties and responsibilities as required or requested by management.
#GFLTalent
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