Customer Service Representative

Are you an enthusiastic professional seeking to advance your career in sales & marketing within an innovative, technical environment? Randstad Canada is currently seeking a talented Customer Service Representative for a leading employer in Delta, British Columbia. This full-time position is ideal for an individual with a background in customer care, order processing, and client relations who thrives in a collaborative, fast-paced industrial setting. In this role, you will work directly on behalf of our client, a premier organization specializing in drive technology, drive automation, and industrial manufacturing solutions.

As a dedicated Customer Service Representative, you will serve as the primary liaison for valued clients, handling inquiries, processing purchase orders, preparing quotes, and providing product assistance. Working within our sales & marketing division, you will join an organization that values precision, teamwork, and top-tier client satisfaction. In today’s interconnected market, providing attentive service and technical product guidance is essential for maintaining strong customer partnerships and driving regional business growth.

Advantages
• Competitive starting salary between $48,000 and $50,000 per year, commensurate with experience.
• Comprehensive health, dental, and vision benefit plans.
• Paid vacation, sick leave, and personal time off.
• Opportunities for continuous learning, technical training, and professional development in sales & marketing.
• Supportive, collaborative team culture within an established, industry-leading industrial manufacturer.
• Full-time, stable daytime schedule in Delta, BC with long-term career growth potential.

Responsibilities
• Review incoming customer inquiries, requests for quotation, and purchase orders, verifying completeness, accuracy, and specifications in a timely manner.
• Process sales orders, change notices, returns, and order confirmations accurately using enterprise ERP systems (such as SAP) and CRM software.
• Maintain rigorous electronic records, order files, correspondence, and technical quotation documents within Doxis document management systems.
• Liaise regularly with cross-functional departments, including order processing, engineering, purchasing, plant operations, and inside/outside sales representatives to coordinate order fulfillment.
• Provide helpful, positive, and dependable customer service regarding order status, inventory availability, shipping schedules, and tracking details.
• Assist clients with initial product selection, baseline technical guidance, and customized price quotations tailored to their operational requirements.
• Coordinate with sales representatives and pricing managers to handle special price quotations and custom agreement documentation.
• Support front-desk reception, telephone line triage, and general administrative inquiries as required by the Delta branch.
• Execute related inside sales support duties, administrative tasks, and customer follow-ups to drive business success in sales & marketing.

Qualifications
• High school diploma (Grade 12) or equivalent secondary school education credential is required.
• 1 to 2 years of related work experience in customer service, inside sales, order desk, or commercial sales support is required.
• Excellent interpersonal, written, and verbal communication skills with a strong dedication to customer satisfaction.
• Demonstrated active listening skills and technical comprehension to identify customer requirements and propose suitable drive automation solutions.
• High level of accuracy and meticulous attention to detail during order entry, parts specification verification, and file management.
• Intermediate computer proficiency with Microsoft Office Suite applications, including Excel, Word, and Outlook.
• Prior experience utilizing ERP platforms (specifically SAP), CRM software, or Doxis document archiving tools is a definite asset.
• Previous product familiarity or exposure to drive technology, mechanical drives, automation components, or industrial manufacturing is a distinct advantage.
• Strong time-management and multitasking abilities to manage concurrent customer requests within an active industrial sales environment.
• Bilingualism in English and French (verbal and written) is considered a valuable asset.

Summary
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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.