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First seen by our source: 23 days ago

Customer Success Manager

@ SourceDirect Talent

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Remote in Canada

RemoteFull-time3+ years experience
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SIGNALS

Overview

Sourcedirect Talent is hiring a full-time Customer Success Manager for a client building an automated software testing platform. The role owns a portfolio of about 20-25 customers across onboarding, adoption, renewal and expansion, with quota for renewals and expansions. The posting states remote work in the U.S., Canada or the UK, 100% medical, dental and vision coverage and 28 days of PTO.

Responsibilities:

  • Manage a portfolio of about 20-25 customers across onboarding, adoption, renewal and expansion
  • Serve as a trusted advisor on QA and automated testing best practices
  • Develop and execute success plans linking product usage to business impact
  • Own forecasting, renewals and expansion opportunities
  • Partner with Sales, Product and Engineering to improve customer outcomes

Requirements summary:

  • 3+ years as a Customer Success Manager or Account Executive in technical SaaS
  • Proven success carrying a quota for renewals and/or expansions
  • Experience engaging VP- and C-level stakeholders in Product, Engineering and QA
  • Comfort in early-stage or high-growth environments
  • Ability to connect product value to measurable business outcomes

Tools & skills

Test automationCSMAdaptabilityOnboardingSalesForecastingNDR

Benefits mentioned

Health insuranceDentalVisionPaid time off
Source and dates

Source type not verified · dover

Employer posting date
Not provided
First seen by our source
2026-10-14
Source record updated
2026-10-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience3+ years
Hours per week40 (estimated)
Work settingHome
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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SourceDirect Talent

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

We provide exceptional consulting services to our SMB / Startup customers!

Full company description

We are dedicated to revolutionizing global people consulting services by focusing on human capital and providing end-to-end solutions in the areas of immigration, HR, recruitment, and advisory services. Connect with us at: [email protected] We now offer comprehensive immigration consulting services to individuals. Our services include: - Evaluating the eligibility of individuals for Canadian immigration programs such as Family Sponsorship, Federal Skilled Worker, Canadian Experience Class, and Provincial Nominee Program. - Providing guidance and consulting services on studying in Canada and various Canadian immigration matters, including Study Permit, LMIA, Work Permit, Visitor Record, Visitor Visa, Super Visa, PR Application, PR Card renewal, and Citizenship application. We are a proud member of CICC and a Registered Canadian Immigration Consultant company.

LinkedIn followers
3,285
People associated on LinkedIn
8
Reported office locations
  • Vancouver, BC, CA
Business categories
  • Training
  • Advice
  • Management Consulting
Other recorded names
  • Sourcedirect Talent
  • SourceDirect Talent
Profile identifies a recruitment agency
No
View all jobs Website

We are dedicated to revolutionizing global people consulting services by focusing on human capital and providing end-to-end solutions in the areas of immigration, HR, recruitment, and advisory services. Connect with us at: [email protected] We now offer comprehensive immigration consulting services to individuals. Our services include: - Evaluating the eligibility of individuals for Canadian immigration…

FieldValue
IndustryHuman Resources Services
Company size2-10 employees
HeadquartersVancouver, BC
Organization typePrivately Held
Year founded2017
Open jobs on Jobsy7
LinkedInView page
Job description

Customer Success Manager

Location: Remote (U.S., Canada, or UK)
Employment Type: Full-time
Department: Customer Success

Overview

Our client is on a mission to eliminate software bugs at scale. Despite billions spent annually on testing, many organizations still struggle with quality and reliability. The company has built a differentiated automated testing platform that helps high-performing engineering teams ship faster and with greater confidence.

Backed by top-tier venture capital and experienced industry operators, the company is a remote-first organization focused on delivering measurable impact for customers.

They are seeking a strategic, revenue-owning Customer Success Manager (CSM) to join their growing team.

What the Ideal Candidate Brings

  • 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment

  • Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance

  • Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations

  • Comfort operating in early-stage or high-growth environments requiring adaptability and ownership

  • Strategic mindset with the ability to connect product value to measurable business outcomes

  • Alignment with a high-ownership, high-impact culture

Key Responsibilities

  • Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion

  • Understand customer goals and workflows to drive long-term value realization

  • Serve as a trusted advisor on QA and automated testing best practices

  • Develop and execute success plans linking product usage to business impact

  • Maintain strong alignment with both technical and executive stakeholders

  • Proactively identify risks, manage objections, and handle escalations with urgency and clarity

  • Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes

  • Own forecasting, renewals, and expansion opportunities across assigned accounts

  • Deliver against Net and Gross Dollar Retention targets (NDR/GDR)

Compensation

United States:

  • Base: $100K–$140K

  • OTE: $120K–$180K

Canada:

  • Base: $137K–$191.8K CAD

  • OTE: $164.4K–$246.6K CAD

United Kingdom:

  • Base: £78K–£109.2K

  • OTE: £93.6K–£140.4K

Benefits & Perks

  • 100% medical, dental, and vision coverage

  • 28 days of PTO

  • Remote-first culture with location flexibility

  • High-impact, fast-growing environment

  • Strong ownership culture

Interview Process

  • Submit a 1–2 minute video describing:

    • What excites you about this CSM role

    • How you handled a customer objection during a renewal or expansion

  • 30-minute recruiter conversation

  • Take-home exercise

  • Take-home review with leadership

  • Hiring manager interview

  • Offer 🎉

Work Authorization Requirement:
Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship.

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