Posted 4 days ago
Customer Success Manager II
@ Vendasta
Saskatoon, Saskatchewan
Overview
Vendasta is hiring a Customer Success Manager II to own a large book of accounts, onboard new customers, monitor account health, and handle escalations. The role is full-time, office-first in Saskatoon or remote across North America (US and Canada), and requires two or more years in a customer-facing role.
Responsibilities:
- Own and grow a large book of accounts
- Onboard and train new accounts
- Check account health weekly and act on risks
- Handle escalations through to a fix
- Build playbooks and automations
Requirements summary:
- Two or more years in a customer-facing role
- Experience in SaaS customer success is ideal
- Experience with onboarding, account reviews and escalations
- Daily use of AI to draft, summarize or plan
- Degree in Business or Communications is an asset
- Experience with a CRM or customer success platform is nice to have
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business, Communications |
| Perks mentioned | Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Vendasta
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Helping businesses get more customers. And keep them.
Full company description
Vendasta is the leading AI software company for customer acquisition and engagement, helping businesses get more customers. And keep them. Our AI-powered platform unifies marketing, sales, and operational workflows—eliminating the need for fragmented tools and streamlining every stage of the customer journey. Headquartered in Saskatoon, Canada, Vendasta employs over 700 dedicated team members across offices in Saskatoon, Boca Raton, and Chennai, serving a global network of partners and SMBs.
- LinkedIn followers
- 29,552
- People associated on LinkedIn
- 752
- Reported office locations
- 410 22nd St E, 15th Floor, Saskatoon, Saskatchewan S7K5T6, CA
- 325 Front Street West, 4th floor, Toronto, Ontario M5V 2Y1, CA
- 77, Velachery Rd,, 1st Floor,, Chennai, Tamil Nadu 600015, IN
- 75 Kneeland Street, Boston, Massachusetts 02111, US
- Business categories
- Small and Medium Businesses
- Social Media
- E-Commerce
- Digital Marketing
- Task Management
- Software
- SaaS
- B2B
- Project Management
- Real Estate
- Advertising
- E-Commerce Platforms
- Other recorded names
- Vendasta
- Specialties
- Reputation Management
- social marketing
- digital advertising
- review monitoring
- reputation management software
- white-label ecommerce
- local citation building
- social media management platform
- ppc solutions
- website builder
- seo white label services
- productivity software
- client portal
- agency management software
- sales crm
- meeting scheduler
- automations
- and project management software
- Profile identifies a recruitment agency
- No
- Reported total investment
- 199,066,963
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Vendasta is the leading AI software company for customer acquisition and engagement, helping businesses get more customers. And keep them. Our AI-powered platform unifies marketing, sales, and operational workflows—eliminating the need for fragmented tools and streamlining every stage of the customer journey. Headquartered in Saskatoon, Canada, Vendasta employs over 700 dedicated team members across offices in…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 501-1,000 employees |
| Headquarters | Saskatoon, Saskatchewan |
| Organization type | Privately Held |
| Year founded | 2008 |
| Specialties | Reputation Managementsocial marketingdigital advertisingreview monitoringreputation management softwarewhite-label ecommercelocal citation buildingsocial media management platformppc solutionswebsite builder |
| Open jobs on Jobsy | 6 |
| View page |
Job Title: Customer Success Manager II
Saskatoon, SK (office-first) or Remote, North America (US and Canada)
Business owners buy software to grow, not to learn another tool. You make sure they get real value from Vendasta, and stay.
What You’ll Do
You’ll work with Sales, Product, Marketing, Revenue Operations and Support.
- Own a large book of accounts, and how well they stay and grow.
- Onboard and train new accounts, one to one and in groups.
- Check account health weekly and act on risks before renewal.
- Handle escalations for at-risk accounts through to a fix.
- Spot where more of the platform would help a customer.
- Build playbooks and automations that let you serve many accounts well.
- Use AI to summarize calls, draft updates and plan your week.
- Bring customer feedback to Product and Marketing.
What You’ll Bring
- Two or more years in a customer-facing role, ideally Customer Success in SaaS.
- A degree in Business, Communications or a related field is an asset.
- Clear, confident communication with customers every day.
- Experience running onboarding, account reviews and escalations.
- A process you started yourself that made customers happier or work faster.
- You stay organized across many accounts at once.
- You already use AI daily to draft, summarize or plan.
Nice to have: experience with a CRM or customer success platform.
Why Vendasta
Our purpose is simple: make technology easy, accessible and affordable. We’re building the AI workforce for business owners, so the people who run local businesses can spend less time on busywork and more time on their customers. Everything we do starts with those customers. If it doesn’t help a business owner win, we don’t build it.
How We Work
We own it (Drive), we’re candid (Respect), we keep learning (Agility) and we start with the customer (Innovation). We work hard, celebrate each other’s wins, and keep it fun. It’s part of why we were named one of Canada’s Most Admired Corporate Cultures for 2025.
And the coolest part?
We don’t just talk about AI. We build it. Whatever your role, we’ll train you to use it like a power user, with tools most companies are still reading about. Add coaching, mentorship, hands-on workshops and courses that move your career forward, and you’ll grow faster here than anywhere else. Plus, you’ll get health and wellness benefits, flex days and paid volunteer time, because doing your best work means having time for what matters outside it.
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