Posted 2 months ago
Customer Success Specialist
@ Nutra Holdings
St. John's, Newfoundland and Labrador
Overview
Nutra Holdings is hiring a full-time Customer Success Specialist in St. John's, NL, to build long-term customer relationships for its Transparent Labs brand. The role handles customer queries by phone, chat and email, escalates issues, and gathers feedback. The posting states in-person work with possible evenings and weekends, plus competitive salary and health and wellness benefits.
Responsibilities:
- Answer customer queries by phone, chat and email
- Build and maintain long-term customer relationships
- Handle escalations to ensure customer satisfaction
- Gather and analyze customer feedback for product improvement
Requirements summary:
- Excellent written and verbal communication
- Proficiency in Microsoft Office suite
- Comfortable with digital tools
- Works well under minimal supervision
- Sports nutrition knowledge is an asset
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · humi
- Employer posting date
- 2026-09-17
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Nutra Holdings
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Nutra Holdings is a sports nutrition and wellness company headquartered in St. John’s, Newfoundland.
- LinkedIn followers
- 9,972
- People associated on LinkedIn
- 64
- Reported office locations
- St. John's, NL A1A0L2, CA
- Other recorded names
- Nutra Holdings
- Profile identifies a recruitment agency
- No
Nutra Holdings is a sports nutrition and wellness company headquartered in St. John’s, Newfoundland.
| Field | Value |
|---|---|
| Industry | Consumer Goods |
| Company size | 11-50 employees |
| Headquarters | St. John's, NL |
| Organization type | Privately Held |
| Year founded | 2015 |
| Open jobs on Jobsy | 4 |
| View page |
At Nutra Holdings, our culture is fuelled by a passion for empowering individuals on their journey to peak fitness and wellness. As a leading sports nutrition and wellness company headquartered in the city of St. John’s, Newfoundland, we take pride in housing multiple brands that specialize in the supplement space. One of our flagship brands is Transparent Labs—a trusted name in the fitness community committed to optimizing health and human performance, backed by 100% transparent, honest labeling, and backed by science. Our commitment is centered around championing our customers' success in realizing their fitness, health, and wellness aspirations.
In our culture, excellence is not just encouraged; it's the standard. We believe in pushing boundaries, exploring new horizons, and continuously evolving to stay at the forefront of sports nutrition and wellness.
Role Overview:
We are looking for a high-spirited Full-time Customer Success Specialist who focuses on building strong, long-term relationships with customers, ensuring they get the most value from our company’s products and services. In this role, you will be supporting Transparent Labs—a brand known for its clean, science-based formulations and commitment to ingredient transparency. We are redefining what it means to provide exceptional customer success, and we want you to be a part of this journey. With a strong commitment to delivering value and excellence, we are creating experiences that set a new standard in the industry.
Work Location: In person (St. John’s, NL)
Position: Full-time
May include evenings and weekends
Key Responsibilities:
- Tackle customer queries with enthusiasm, turning potential problems into moments of delight.
- Whether it's over the phone, online chat or email, you will communicate like a champ to answer customer questions about our products, while staying aligned with SOPs
- Building and maintaining strong relationships with customers, understanding their needs, and ensuring they are satisfied.
- Navigate challenges with escalation procedures to ensure customer satisfaction.
- Act as the voice of the customer within the company, advocating for their needs and feedback to drive improvements in the product or service.
- Gather and analyze customer feedback to inform product development and enhance overall customer satisfaction.
Qualifications:
- Excellent communication skills, both written and verbal.
- Be a team player by collaborating seamlessly with colleagues, adapting quickly to changes, and remaining flexible.
- Interest in helping people by providing top level customer service.
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Comfortable navigating the digital landscape
- Work well under minimal supervision
- Knowledge of Sports Nutrition and Wellness – not a requirement but considered an asset
What We Offer:
- A pretty cool work environment - just ask any of our current staff
- You've got the skills for the job and deserve proper compensation. We offer competitive salaries so you can bring your best self to work.
- We offer health insurance, including dental and EFAP, as well as a sweet health and wellness program and Group RRSP with employer matching - so don’t worry, we got you.
- High-performing people need a healthy balance. Take advantage of our office gym!
- Live the brands you work on. Free monthly supplement orders from our four brands, Jacked Factory, Transparent Labs, Nested Naturals, and Cira Nutrition.
- Snacks to get you through the day. We’ve got a fully stocked kitchen with tea, coffee, and other office snacks.
- Who doesn’t love lunch? That’s why we do regular team lunches, some of our local favorites are Toslow, Piatto, and Manna.
- Our team never stops learning. We provide self-development assistance so you can continue to grow your career in, and out of the office.
Benefits:
- Dental care
- Employee Assistance Program
- Life Insurance
- Paid Time Off (PTOs)
- Tuition Reimbursement
- Vision Care
If you have the skills and qualifications for this role, we encourage you to send your resume/CV to https://nutraholdings.com/careers/
All qualified candidates are encouraged to apply; however, preference will be given to local applicants.
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