Posted 4 days ago
Customer Support Representative Tier 1
@ Access Communications
Regina, Saskatchewan
Overview
Access Communications is hiring a full-time Customer Support Representative in Regina, SK. The role handles customer calls and in-store questions, solving problems, explaining bills and products, and booking technician visits. Shifts include days, evenings and weekends, starting at $23.56/hour with benefits.
Pay:
From $23.56 an hour
Responsibilities:
- Resolve customer problems by phone and in retail
- Explain bills and products, including TiVo boxes
- Book technician visits and choose packaging options
- Work days, evenings and weekends
Requirements summary:
- Strong customer service skills, including empathy and patience
- Handle high call volumes accurately
- Grade 12 minimum education
- Clear criminal record check
- Call centre experience is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Store |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Background checks | criminal record |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Employee discount, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Access Communications
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A 100% Saskatchewan-owned co-operative proud to work with you to make great things happen.
Full company description
Access Communications Co-operative Limited is a 100% Saskatchewan-owned not-for-profit co-operative. Our community ownership structure makes us different than our competition. Assisted by more than 300 employees, our co-operative now serves over 235 communities and 200,000 sq km of rural areas across Saskatchewan, with retail offices in Regina, Weyburn, Estevan, Yorkton, North Battleford, La Ronge and Saskatoon. Access Communications is a market leader, providing valued customers across the province with cable television including digital and high definition services, home security monitoring, as well as a full complement of high speed & wireless internet and phone services for residential & businesses. Through AccessNow TV, our community channel, we provide the opportunity for local community groups to develop programming and broaden their base of exposure. AccessNow TV is where you will find what’s happening around your community. Access is honoured to showcase the stories of Saskatchewan and its communities. Our co-operative principles are at the heart of our business and make us a successful, community-minded organization. Our energetic staff, amazing volunteers, and a dedicated board of directors have built a strong foundation that will continue to provide more community television, better service and more varied products to our customers. We do our part every day to make Saskatchewan a better place to live.
- LinkedIn followers
- 4,974
- People associated on LinkedIn
- 408
- Reported office locations
- 2250 Park Street, Regina, Saskatchewan S4N 7K7, CA
- 1126 6th Street, Estevan, Saskatchewan S4A 1A8, CA
- 1192 99 Street, North Battleford, Saskatchewan S9A 0P3, CA
- 120 Tenth Avenue, Weyburn, Saskatchewan S4H 1G9, CA
- 22 Sixth Avenue N, Yorkton, Saskatchewan S3N 0X5, CA
- 826 57th St E, Saskatoon, Saskatchewan S7K 5Z1, CA
- Business categories
- Information and Communications Technology (ICT)
- Telecommunications
- Wired Telecommunications
- Other recorded names
- Access Communications
- Access Communications Cooperative Limited
- Specialties
- Television
- High Speed Internet
- Home Phone
- Home Security Monitoring
- Smart Home
- Community Programming
- and Cooperative
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,095,466
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Access Communications Co-operative Limited is a 100% Saskatchewan-owned not-for-profit co-operative. Our community ownership structure makes us different than our competition. Assisted by more than 300 employees, our co-operative now serves over 235 communities and 200,000 sq km of rural areas across Saskatchewan, with retail offices in Regina, Weyburn, Estevan, Yorkton, North Battleford, La Ronge and Saskatoon…
| Field | Value |
|---|---|
| Industry | Telecommunications |
| Company size | 201-500 employees |
| Headquarters | Regina, Saskatchewan |
| Organization type | Nonprofit |
| Year founded | 1974 |
| Specialties | TelevisionHigh Speed InternetHome PhoneHome Security MonitoringSmart HomeCommunity Programmingand Cooperative |
| Open jobs on Jobsy | 4 |
| View page |
Access Communications is seeking an energetic, motivated, customer focused individual to join our team. Access is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package.
Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a full-time Customer Support Representative in Regina, SK
As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. This means shifts can include days, evening, and weekends.
As a Customer Support Representative:
- You love to save the day, taking ownership of and finding creative solutions for any problems that come your way over the phone or in retail.
- You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.
- You have the aptitude to learn all about our awesome products and services, including cool equipment like TiVo boxes. And can teach customers about them, too!
- You’re fast on your feet & can keep up with constantly evolving information and procedures as part of a high-tech company that leads the way in TV, Internet, Phone, and Security services.
- You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability.
Competencies you have for success:
- Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, and patience.
- Talent for handling a large number of calls efficiently and accurately in a busy environment.
- Continually striving to achieve targets and metrics.
- Ability to respond positively to constructive feedback.
- Ability to put into practice training you receive on basic troubleshooting.
- Capacity to quickly adapt to new processes, procedures, and technology.
- Previous Call Centre experience is an asset but not required.
- Minimum grade 12 education.
- Clear Criminal Record Check.
The benefits:
- Great Salary – Starting at $23.56/ hour!
- Outstanding Benefits Package, including Health, Dental and Vision
- Amazing competitive staff discounts on all services
- Company matched pension plan.
- Health and Wellness benefits
- Ongoing training and development opportunities with opportunities for career advancement.
- Volunteer Opportunities! We do great things in the community, and everyone here is part of that.
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