Director, Product - Residential Customer

The Director of Product - Residential Customer, leads the unified product strategy and strategic execution of 1-800-GOT-JUNK? across key areas including residential product offerings and line extensions, residential pricing model, and all residential customer product touch points. The primary goal of this role is to help test and enable additional product line extensions and corresponding pricing structures. The Director will also ensure that all key stakeholders - including large ownership groups with established business operations - are aligned and moving in the same direction.

Core Responsibilities

Essential Functions

• Define and Articulate Product Strategy (Est. 30-35%)
• Lead and Mentor Product Management Teams (Est. 25-30%)
• Manage Product Lifecycle Execution (Est. 25-30%)
• Analyze Product Performance and Market Trends (Est. 10-15%)

Product Strategy & Execution

• Serve as the product leadership voice for the overarching residential customer strategy, translating the Winning Aspiration, Where We Play, and How We Win strategy into a standardized and coherent product roadmap and execution plan.
• Ensure the team is working on the highest-leverage problems at any given time, and that effort is not diffused across too many priorities.
• Pressure-test team approaches - challenging assumptions, validating customer insight, and ensuring product decisions are grounded in customer truth and our Product and Technology Strategy.
• Connect product strategy to operational and go-to-market realities.

Team Leadership & Capacity Building

• Lead and develop the residential customer product team, including sr. product managers and product managers.
• Build a team environment where PMs can operate with clarity, autonomy, and strong strategic context.
• Identify gaps in capability or capacity early and flag to SVP. Position reports to SVP, Product.

Stakeholder Management & Franchise Alignment

• Ensure key stakeholders - including large ownership groups with established business operations - are aligned and moving in the same direction.
• Create a clear and respectful path for integrating franchise expertise into the formal product and revenue model being developed.
• Communicate progress, decisions, and tradeoffs clearly to franchise executive stakeholders, managing expectations through a period of significant change.
• Represent product priorities in senior leadership conversations and cross-functional planning.

Organizational Agility & Decision Quality

• Ensure teams are not stuck - surfacing blockers, resolving ambiguity, and escalating where needed.
• Bring the right people into the right conversations at the right time.
• Maintain a clear view of what is decided, what is in progress, and what is still open across the product agenda.

Required Qualifications

Professional Experience

• Tenure: 10-12 years of dedicated product management experience with at least 5 years at the director level
• Leadership: 5+ years managing, coaching, and scaling high-performing product teams.
• Domain Expertise: Proven track record testing and delivering new B2C web products in an agile environment - new product line extensions, new pricing structures - and utilizing AI technologies to drive efficiencies across the product function.

HYBRID WORK ENVIRONMENT

Team members in our Vancouver, Toronto, and Kansas City Junktion Hubs follow a hybrid work model that balances flexibility with in-person collaboration. Employees are expected to work from the office several days each month, with scheduled team collaboration and company connection days to support alignment, teamwork, and business priorities.

COMPENSATION & BENEFITS

• Salary: 165,000 - $190,000 (Actual salary offered will be commensurate with education, experience and internal parity)
• Total Compensation Package designed to support your financial, personal, and professional well-being. This includes:
  • Participation in our Company Profit Sharing Program
  • Comprehensive Extended Health & Dental Benefits
  • Generous Paid Time Off, including annual vacation and personal days
  • Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
  • Professional Development Opportunities to support ongoing career growth
  • Access to Health and Wellness Programs, including gym facilities at our corporate head office
  • Speak to us to learn more about what we offer

THE HIRING PROCESS

• Pre-Screen – Let’s talk about your experience, goals & excitement for this role!
• Interviews – Two or more interviews with different team members, including structured competency & scenario-based questions
• Presentation/Assessment
• References & Background Check
• We use audio recording transcription for our interview practices

ABOUT US

Did you know O2E Brands has been voted one of the Best Workplaces in Canada 15 times!? Take a sneak peek into why that is, here: (YouTube) Check us out on social!

At O2E Brands, we know that great talent comes in many forms, and we want to meet you at your best. We value diversity and inclusivity. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process upon request.

#1-800-GOT-JUNK?

➡️ Ready to take your career to the next level? Apply today!

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