DM Receptionist

This position is based at Derby Manor, which operates independently from George Derby Centre.

JOB SUMMARY:

Reporting to the Residence Manager within the context of a resident focused setting, provides reception, clerical duties and concierge duties for The Derby Manor, updates the admission, discharge and transfer system; types of material utilizing word processing software; and receives and sorts mail in accordance with established procedures.

JOB DUTIES:

1. Provides reception duties for The Derby Manor by performing duties such as greeting visitors; maintaining visitor sign-in log; operating switchboard; and responding to general enquiries from residents/visitors related to the community in accordance with established policies and procedures.
2. Handles monies for laundry and guest meals and issuing the appropriate receipts for these transactions.
3. Provides Concierge duties including but not limited to assisting residents and families with local service provider information, assistance with information available via the internet or pamphlets/brochures on premises. Information and direction regarding activity programs being offered at The Derby Manor. Assistance foe residents wishing to book outings/events and transportation.
4. Demonstrates knowledge of fire/emergency procedures and policies of the facility; participates in fire and emergency drills.
5. Updates admission, discharge, and transfer (ADT) system by entering resident personal information as received; processing changes noted on daily census such as new admission, transfers to hospital, room changes, discharges and runs standard statistical reports from ADT as required.
6. Actively promotes a culture of resident safety by adhering to established safety policies, standards and procedures including emergency procedures.
7. Receives, sorts, and distributes resident and departmental mail by performing duties such as opening, date stamping, and distributing items to appropriate personnel, stamps and processes outgoing mail.
8. Receives and processes lost and found articles by methods such as receiving lost items; entering information into logbook; placing articles into the lost and found box; posting notices of all lost and found items in designated areas; and forwarding valuable items to Finance for safe keeping.
9. Reports hazards, unusual occurrences, accidents, and unsafe situations to immediate supervisor or designate.
10. Photocopies, faxes, and distributes material for various departmental staff by receiving items for duplication and operating photocopying or facsimile machine.
11. Monitors residents and assists visitors when leaving.
12. Answer call bells, call ambulance /fire department.
13. Performs other related duties as assigned.

SAFETY RESPONSIBILITIES:

1. Demonstrates a commitment to communicating, improving, and adhering to safety policies in the work environment.
2. Reports all incidents and near misses. Reports are to be made in writing.
3. Report all concerns related to resident behaviours, even if no incident/injury occurs. Reports are to be made in writing.
4. Follow safe work procedures and act safely in the workplace at all times.
5. Actively participate in all training provided to you for your safety.

QUALIFICATIONS:

Education, Training and Experience

• Grade 12 plus two years’ recent, related experience or an equivalent combination of education, training and experience.
• First Aid / CPR Certification
• Food Safe

Skills and Abilities

• Ability to type 50 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

SHIFTS:

• Position 1: Regular Part Time—3:00 PM to 8:00 PM (Mon - Thu)

• Position 2: Regular Part Time—7:30 AM to 3:30 PM (Thu - Sat)

Position 1: 3:00 PM to 8:00 PM

Position 2: 7:30 AM to 3:30 PM