Food and Beverage Supervisor

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

ACTIVITIES:

The duties and responsibilities for the Food & Beverage Supervisor include, but are not limited to the following:

• Conducts pre-shift meetings to inform staff of daily events; reviews daily specials.
• Ensures side work duties are complete, and tables are set before, during and after operating hours.
• Ensures all food items from kitchen and all buffets have a good presentation.
• Supervises activity in food and beverage outlet(s) including restaurant, bar and room service to ensure smooth operation and guest satisfaction.
• Ensures outlet adheres to all standards as outlined by brand and hotel guidelines.
• Schedules employees according to forecast; monitors employee tardiness and absences.
• Instructs employees in the proper performance of their duties.
• May participate in the recruiting process and assists with employee training and development.
• Provides recommendations for employee performance management and evaluation to support the career development of employees under their supervision.
• Notifies manager of incidents or conflicts that affect normal business operations or guest service.
• Maintains standards of food and beverage quality and guest services, resolves guest complaints.
• Participates in monthly inventories. Initiates programs to reduce breakage and loss in China, Glass and Silver.
• Maintains open lines of communication with all employees and departments.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Works within budget guidelines and gives this consideration when making any purchasing decisions. Works to ensure profits are maximized.
• Assists in the development of short-term financial and operational plans for the outlet which support the overall objectives of the outlet and the hotel.
• Assists the Food and Beverage Manager and the Hotel Sales Department in promoting the outlet.
• Fulfills Manager on Duty shifts.
• Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

• Minimum of 2 years of experience supervising or leading a Food & Beverage Team in a fast-paced environment;
• Post-secondary Food and Beverage/Hospitality program is an asset;
• Guest oriented and service minded;
• Excellent communication and organizational skills with the ability to multi-task and work well under pressure;
• Hands-on approach to training, and commitment to developing the team;
• Quick thinking and able to spot and resolve problems efficiently;
• Certified in provincial responsible liquor service and sales program;
• Proficient knowledge of various computer software programs (Microsoft Office, Outlook, POS)
• Up to date with food and beverage trends and best practices;
• Able to run the floor and give directions to team members;
• Flexible availability, able to work various shifts and weekends.

MINIMUM QUALIFICATIONS:

• 2 years of industry experience required.
• Minimum 1 year experience in a management position preferred.

Shift premiums, employee discounts, and benefits offered!