Posted 12 days ago
Front Desk Manager
@ Pomeroy Lodging LP
Vermilion, Alberta
Overview
Pomeroy Lodging LP is hiring a full-time Front Desk Manager to lead the front desk team in delivering high guest service and meeting department financial goals. The role covers team leadership, coaching, scheduling to peak demand, and budget control. The posting states pay is competitive, with dayshift, afternoon, evening and occasional night audit shifts on any day including weekends.
Responsibilities:
- Lead and coach the front desk team to exceed guest expectations
- Build schedules for peak demand within budgeted labour costs
- Manage department expense lines and financial performance metrics
- Deliver orientation, training, performance management and feedback
- Work with other departments to support hotel goals
Requirements summary:
- Minimum 1 year of front desk experience
- Minimum 3 years in a leadership role
- Strong communication and interpersonal skills
- Tech-savvy
- Comfortable with long periods of standing, lifting and bending
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · talentnest
- Employer posting date
- 2026-10-25
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Customer service |
| Experience | 1+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Perks mentioned | Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pomeroy Lodging LP
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Fiercely Invested in our Properties, People and Communities.
Full company description
At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities. Founded in 1994 and headquartered in Calgary and Grande Prairie, Alberta, Canada, we own and operate hotels under our proprietary brands and various well-known brands. Our full portfolio ranges from select service accommodations to upscale luxury resorts and wellness-inspired Nordic Spas. Our services include hospitality operations management, asset management, and real estate investment in the hospitality industry. We are Committed to Growth. As a vertically integrated developer, we leverage our vision and expertise throughout the construction process to ensure quality for our guests and team members. We are Committed to our Communities. We contributed back over $11 million to the communities we live in. We are Committed to our People. We believe in providing training and growth opportunities, and financial incentives to all employees in all roles. Recent new construction additions to our portfolio include Alyeska Nordic Spa in Girdwood, Alaska, set within the jaw-dropping scenery of the Chugach mountains on the grounds of Alyeska Resort. This unique spa experience invites you to enjoy the benefits of hydrotherapy as you take some time to disconnect- to reconnect. We are Fiercely Invested.
- LinkedIn followers
- 3,891
- People associated on LinkedIn
- 156
- Reported office locations
- 9820 - 100th Ave, Grande Prairie, AB T8V 0T8, CA
- 500 King St W, 357, Toronto, Ontario M5V 1L9, CA
- Other recorded names
- Pomeroy Lodging
- Specialties
- Hotels
- Hospitality
- Development
- Management
- Real Estate
- Travel and Toursim
- Leisure
- Resorts
- Full Service
- Limited Service
- Food & Beverage
- Meetings
- Conferences
- Lodging
- wellness
- and nordic spa
- Profile identifies a recruitment agency
- No
At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities. Founded in 1994 and…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Grande Prairie, AB |
| Organization type | Partnership |
| Year founded | 2009 |
| Specialties | HotelsHospitalityDevelopmentManagementReal EstateTravel and ToursimLeisureResortsFull ServiceLimited Service |
| Open jobs on Jobsy | 48 |
| View page |
We are looking for a Front Desk Manager to join our team!
If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!
Job Description
As a Front Desk Manager, you will lead your team in exceeding guest expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
Key Focuses
- Is visible in operations throughout the day, supporting quality first impressions at the front desk, lobby, and guest entrance.
- Mentors team to anticipate guests’ needs, respond promptly, and warmly welcome all guests.
- Develops and maintains positive working relationships and communication with all departments and team members, supporting the hotel and each team within it to reach their goals.
- Provides direct reports with the resources, training, direction, coaching, and feedback required for their continuous development.
- Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters.
- Executes assigned deliverables in a manner that requires little or no follow-up, both in terms of timeliness, scope, and quality.
Experience/Passions/Education
- Minimum of 1 year of experience in a Front Desk Position.
- Minimum 3 years in a leadership role.
- Strong communication and interpersonal skills.
- Tech-savvy.
Working Conditions
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy LodgingPomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
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