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FT Contract Membership Retention Representative

@ CAA Niagara

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Thorold, Ontario

$19–$20/hr2+ years experience
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Overview

CAA Niagara is hiring a full-time contract Membership Retention Representative in Thorold, ON, for 12 months. The role calls members about renewals, updates account information, and answers inbound calls about CAA membership benefits. The posting states an hourly wage of $19.00-$20.00 and a 40-hour week with work outside regular business hours.

Pay:

$19–$20 an hour

Responsibilities:

  • Contact members to keep memberships active
  • Process renewals, payments and account changes
  • Answer inbound calls for various business lines
  • Explain CAA membership benefits and rewards partners

Requirements summary:

  • 2+ years of customer service experience
  • High school diploma
  • Strong computer literacy and MS Office
  • Excellent interpersonal and communication skills

Tools & skills

MS Office

Benefits mentioned

Health insuranceDentalVisionRetirement planPaid time offWellness
Source and dates

Employer career site / ATS feed · dayforce-feed

Employer posting date
2026-10-06
First seen by our source
2026-10-13
Source record updated
2026-10-15

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience2+ years
Hours per week40
Scheduleday, evening
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Background checksreferences
EducationHigh school (required)
Perks mentionedGenerous paid time off, Retirement plan, Wellness, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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CAA Niagara

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Start Your Next Journey With Us!

Full company description

CAA Niagara employs over 300 employees who support providing service to more than 163,000 Members across the Niagara Region. We offer our members access to an ever-expanding range of useful and reliable services that give peace of mind - from your own backyard to just about anywhere your wanderlust takes you. We operate under the guidance of a Board of Directors, who ensure continued financial viability and the fulfillment of CAA Niagara's strategic direction on behalf of its Membership.

LinkedIn followers
1,898
People associated on LinkedIn
126
Reported office locations
  • 3271 Schmon Pkwy, Thorold, ON L2V 4Y6, CA
  • 76 Lake Street, St. Catharines, ON L2R 5X9, CA
  • 155 Main Street East, Grimsby, ON L3M 1P2, CA
  • 800 Niagara Street, Welland, ON L3C 5Z4, CA
  • 6788 Regional Road 57, Niagara Falls, ON L2J 1B4, CA
Business categories
  • Hospitality
  • Non Profit
  • Travel
Other recorded names
  • CAA Niagara Talent Management Team
  • CAA Niagara
Specialties
  • Membership
  • Roadside Services
  • Travel Consultation
  • Home & Auto Insurance
  • Travel Medical Insurance
  • Member Rewards/Discounts
  • and Community Support
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

CAA Niagara employs over 300 employees who support providing service to more than 163,000 Members across the Niagara Region. We offer our members access to an ever-expanding range of useful and reliable services that give peace of mind - from your own backyard to just about anywhere your wanderlust takes you. We operate under the guidance of a Board of Directors, who ensure continued financial viability and the…

FieldValue
IndustryTravel Arrangements
Company size201-500 employees
HeadquartersThorold, ON
Organization typeNonprofit
Year founded1911
SpecialtiesMembershipRoadside ServicesTravel ConsultationHome & Auto InsuranceTravel Medical InsuranceMember Rewards/Discountsand Community Support
Open jobs on Jobsy15
LinkedInView page
Job description

Who We Are

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!



Membership Retention Representative

Location: Thorold, ON
Status: Full-Time Contract - 12 months

This posting is to fill an existing vacancy.

The hourly wage range for this role is $19.00-$20.00.

About the Role

The Membership Department is looking for positive, welcoming individuals who are energetic and motivated by working in a team environment and building relationships to join our team.

CAA Niagara is looking for a full-time Member Retention Representative (MRR) to join our team.

Reporting to the Membership department, the Retention Representative is a brand ambassador, through and through. They are a key relationship builder with new, current, and past members. Focused on interactions via telephone, the MRR is an expert on our products and services. The MRR excels at building relationships with our members and ensuring they receive the best in customer service.

The MRR is responsible for providing information to our members regarding membership renewals, the benefits of being a CAA Niagara member, and member account information.
.

If you are ready to start your next journey, you've come to the right place.

Key Responsibilities

  • Contact Members to ensure the continuous active status of their Membership
  • Welcome calls to Members
  • Service calls to update payment information
  • Reminder calls to Members who have missed their renewal date
  • Process changes to Membership accounts including address, phone, and email, adding/deleting additional Members and updating payment information
  • Process Membership renewals and payments
  • Answer inbound calls for various business lines and queues
  • Inform Members about our Rewards Partners and the benefits of being a CAA Member
  • Perform other duties as assigned

Qualifications & Skills

  • Strong computer literary
  • Excellent interpersonal and communication skills
  • Ability to work under pressure and adaptable to change
  • Attention to detail including writing, grammar, and execution in brand voice/tone
  • Working knowledge of MS Office Products

Education & Experience

  • High School Diploma
  • 2+ years of customer service experience

Working Conditions

  • Working in an office environment with frequent interruptions
  • Work outside regular business hours

What’s In It For You

  • 100% employer-paid premiums for health, dental, vision, life, and travel insurance
  • Virtual healthcare and nurse navigation support
  • Defined Contribution Registered Pension Plan
  • Growth, training, and development opportunities
  • Give Where You Live program (community volunteer program)
  • Green and Wellness Reimbursement Program
  • Paid personal and vacation hours

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

  1. Pre-screening call
  2. In-person interview
  3. Background and references
  4. Offer

CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.



CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [email protected]

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.

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