First seen by our source: 27 days ago
Guest Experience Manager
@ Earls Yorkville
Toronto, Ontario
Overview
Earls Yorkville is hiring a full-time Guest Experience Manager to lead guest relationships and floor team hospitality in a multimillion-dollar restaurant. The role centres on personalizing guest experiences, managing guest data and supporting team members. The posting asks for prior leadership experience and the ability to legally work in Canada, with competitive pay and flexible scheduling.
Responsibilities:
- Build relationships with regular guests and personalize their experience
- Maintain a database of guest information and preferences
- Coach and support the floor team
- Solve problems and make decisions in the restaurant's best interest
- Share menu and product knowledge with guests
Requirements summary:
- Leadership experience in a restaurant or hospitality role
- Passion for hospitality, teamwork and fun
- Openness to feedback, coaching and mentorship
- Legally able to work in Canada
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · pushoperations
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | On the move |
| Physical demands | physical moderate · computer low |
| Perks mentioned | Flexible hours, Employee discount, Free or discounted meals, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Earls Yorkville
| Field | Value |
|---|---|
| Open jobs on Jobsy | 16 |
As a Guest Experience Manager, you're committed to being your best self and working with integrity as you learn how to operate a multimillion-dollar restaurant. Our ideal candidate has a commitment to teamwork and a desire to learn and grow.
The Guest Experience Manager at Earls is first and foremost a guest facing role. The GEM role is all about Guest relationships - it's your job to make regular guests, develop a database of great information to personalize Guest experiences, and to create relationships between our guests and the floor team. You will be the Maitre D's of an area forgotten, that roam the floor, moving from table to table creating special moments for our guests, and recognizing them by name and preference.
As a Guest Experience Manager, you will:
- Exemplify exceptional leadership skills. Using our core values, you take a stand for yourself, your career, and the way you lead.
- Be the caretaker of data and facilitator of relationships. Bridge the gap between technology and true, in-person, authentic hospitality.
- Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills, and be empowered to make decisions with the best interest of the restaurant in mind.
- Demonstrate your passion for the guest experience. Display your love for food and drink through exceptional menu and product knowledge.
What we need from you:
- Dedication and experience in a leadership role.
- A passion and commitment to hospitality, teamwork, and fun.
- A commitment to fostering a supportive and engaging experience for your team members and guests.
- A willingness to learn and an openness to feedback, coaching, and mentorship.
- The ability to legally work in Canada.
What’s in it for you:
- Competitive compensation
- Flexible scheduling to support work/life balance
- Leadership meal budget
- Employee discount
- Mentorship programs
- In-house hospitality and culinary training programs
- Leadership programs
- Career development and opportunity for advancement
Apply Now!
This posting is for an existing position vacancy.
Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.
All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
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