Posted 19 days ago
Guest Experience Manager
@ Groupe Scandinave inc.
Whistler, British Columbia
Overview
Groupe Scandinave inc. is hiring a Guest Experience Manager at Scandinave Spa Whistler to lead teams delivering calm, high-quality guest experiences. The role covers team leadership and hiring, operational standards, scheduling, payroll, budgeting, guest escalations and feedback analysis. The posting states a salary of $70,000 to $78,000 a year and flexible availability including AM and PM shifts, weekends and holidays.
Pay:
$70,000–$78,000 a year
Responsibilities:
- Lead, coach and develop spa teams
- Set and enforce operational standards and processes
- Hire and train team members
- Manage scheduling, payroll, budgeting, reporting and inventory
- Handle escalated guest concerns and analyze guest feedback
Requirements summary:
- Experience managing teams of 10+ in hospitality, guest services or spa
- Strong leadership presence with a solutions-focused approach
- Excellent communication and customer-centric mindset
- Experience with CRM, HRIS and payroll systems
- Flexible availability including AM and PM shifts, weekends and holidays
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-18
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Manages people | Yes |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Perks mentioned | Employee discount, Wellness, Free or discounted meals, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Groupe Scandinave inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 27 |
Guest Experience Manager
We’re looking for a Guest Experience Manager to lead the teams that shape the guest experience at Scandinave Spa!
At Scandinave Spa Whistler, our mission is to offer a haven for personal renewal in the Scandinavian age-old tradition, where body and mind find peace. Guests come to disconnect from daily stress and reconnect with themselves through hot baths, cold plunges, relaxation areas, and massage therapy.
How You’ll Make an Impact
- Lead, coach, and develop teams.
- Establish operational standards and processes and ensure they are consistently followed.
- Hire and train new team members while supporting ongoing performance and team development.
- Manage scheduling, payroll, budgeting, reporting, and inventory.
- Handle escalated guest concerns and find solutions that turn challenges into positive experiences.
- Analyze guest feedback and survey results to identify opportunities for improvement.
- Maximize revenue opportunities through effective booking and upselling strategies.
Rooted in our values:
Success in this role goes beyond operational excellence. We're looking for a leader who embodies our values and creates an environment where teams can thrive while delivering exceptional guest experiences.
- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.
What Makes You a Great Fit
- Experience managing teams of 10+ in hospitality, guest services, or the spa industry.
- Strong leadership presence with a calm, solutions-focused approach.
- Excellent communication and interpersonal skills with a customer-centric mindset.
- Strong computer skills with experience using CRM, HRIS, and payroll systems.
- Ability to lead by example and build a strong team culture.
- Flexible availability, including AM and PM shifts, weekends, and holidays.
Employee Perks and Benefits
- Salary: $70,000–$78,000 annually
- Winter Wellness or Spirit Pass program
- Staff housing opportunities
- Complimentary Thermal Journey access for you and one guest
- Extended Health Benefits
- Complimentary massage allocation
- Discounts on food and beverages at the Bistro
- Friends and Family discount vouchers
If you thrive in a hands-on leadership role and believe in creating calm, consistent, high-quality experiences for both guests and teams, we’d love to hear from you.
#WHISPA23
Journal
Only you can see this. Kept on this device, and in your account when you sign in.