Posted 6 months ago
Guest Service Agent
@ InnVest Hotels
Parry Sound, Ontario
Overview
InnVest Hotels is hiring a part-time Guest Service Agent to check guests in and out, handle payments and accounts, answer requests and resolve minor complaints. The work involves front-desk reservations, upselling room rates and promoting hotel services.
Responsibilities:
- Check guests in and out and process payments
- Book reservations and answer guest requests
- Promote hotel services and upsell room rates
- Resolve minor guest complaints and escalate major ones
- Handle cashier accounts, deposits and safe-deposit items
Requirements summary:
- Professional, courteous appearance and manner
- Follow company policies and procedures
- Cash-handling and guest account experience
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-04-26
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
Summary and details written by AI from the posting; the employer’s posting is the authority.
InnVest Hotels
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
PASSION DRIVES PERFORMANCE
Full company description
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo. With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
- LinkedIn followers
- 9,535
- People associated on LinkedIn
- 247
- Reported office locations
- 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA
- Business categories
- Real Estate
- Other recorded names
- Algonquin Resort
- InnVest Hotels
- Specialties
- Hospitality
- Real Estate
- Asset Management
- and Hotel Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 5,001-10,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Specialties | HospitalityReal Estate Asset Managementand Hotel Management |
| Open jobs on Jobsy | 130 |
| View page |
- Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Books guest reservations or coordinates with reservation
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
- Issues, controls and releases guest safe-deposit
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
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