Posted 8 days ago
Guest Services Agent
@ Germain Hôtels
Ottawa, Ontario
Overview
Germain Hôtels is hiring a Guest Services Agent to greet guests, handle check-in and check-out, and respond to requests in person, by phone or by email. The role involves resolving guest concerns and coordinating with other departments to personalize the stay. The posting states a full-time, unionized position at an hourly rate of $21.93, with a hospitality diploma as an asset.
Pay:
$21.93 an hour
Responsibilities:
- Enregistrement et départs des clients
- Réponse aux demandes des clients
- Résolution des problèmes et préoccupations des clients
- Collaboration avec les autres départements
Requirements summary:
- Excellentes communications orales et écrites
- Orientation service à la clientèle et attitude positive
- Capacité à gérer les situations difficiles avec calme
- Bonnes habiletés d'écoute
- Bonnes compétences informatiques
- Expérience OPERA PMS (un atout)
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English, French |
| Education | College diploma (preferred) |
| Fields of study | Hospitality |
| Perks mentioned | Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Germain Hôtels
| Field | Value |
|---|---|
| Headquarters | Quebec City |
| Open jobs on Jobsy | 78 |
"What can I do for you?" is your mantra!
We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.
WHAT YOU'LL DO
- Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
- Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
- Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
- Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
- Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
WHAT YOU'LL BRING
- Diploma in Hospitality, an asset
- Excellent oral and written communication skills
- Natural customer service orientation with a positive attitude
- Ability to handle difficult situations with professionalism and calm
- Strong listening skills to understand guest needs and preferences
- Good computer skills and experience with OPERA PMS, an asset
WHAT WE OFFER
- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Hiring hourly rate: $21.93
This position is unionized, and compensation is set as per the current collective agreement.
Apply - we look forward to hearing from you!
Germain Hotels may use artificial intelligence-enabled tools to support the screening and assessment of applications. All hiring decisions are made by our HR team and hiring managers based on each candidate’s skills, experience, qualifications and alignment with the role requirements.
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