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Posted 2 days ago

Guest Services Agent Full Time

@ RESIDENCE INN BY MARRIOTT REGINA

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Regina, Saskatchewan

Full-time
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SIGNALS

Overview

Residence Inn by Marriott Regina is hiring a full-time Guest Services Agent for front desk work. The role covers guest check-in and check-out, reservations, payments and resolving complaints. Hours are Monday to Thursday, 7am to 3pm, with possible Fridays, and applicants must be able to work in Canada and speak excellent English.

Responsibilities:

  • Greet guests and perform check-in and check-out
  • Collect payment for room charges and fees
  • Make and confirm reservations
  • Answer phones and resolve guest complaints
  • Coordinate with housekeeping, room service and staff

Requirements summary:

  • Experience in a similar front desk or guest service role
  • Outgoing, friendly and service-oriented personality
  • Excellent English
  • Able to work in Canada

Tools & skills

Email
Source and dates

Job-board feed · saskjobs

Employer posting date
2026-11-04
First seen by our source
2026-11-05
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week28
Scheduleday
Travelair: none · ground: none
PositionMostly standing
Physical demandsphysical low · computer moderate
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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RESIDENCE INN BY MARRIOTT REGINA

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Job description

Description

Residence Inn by Marriott Regina is seeking an experienced, outgoing Full-Time Front Desk Agent!

Hours are Monday to Thursday 7am-3pm with the potential of some Fridays as well.

The successful candidate should be outgoing and friendly with a service-orientated personality and a natural talent for customer service. Here at Residence Inn we are always looking for opportunities to go above and beyond for our guests, and it starts with our Front Desk team.

*Applicants MUST be able to work in Canada and speak excellent English.

Responsibilities:
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Assist with Guest Requests
- Problem solve to ensure guest satisfaction
- Make and confirm reservations
- Check and send emails
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping, room service and all staff as necessary
- Resolve customer complaints and problems calmly and effectively
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
*Please note, no phone calls in regards to the status of your application. We thank all for applying however only successful candidates will be selected and contacted for interviews.
Please state in the subject line that you are applying for FT Guest Service Agent.

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