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Posted 7 days ago

Guest Services Agent (Part-Time)

@ Spring Creek Vacations

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Canmore, Alberta

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Overview

Spring Creek Vacations is hiring a part-time Guest Services Agent to handle vacation rental reservations by phone and email in WebRezPro, process guest payments, and check in and welcome guests on site. The role also answers questions about the area, attractions and amenities, and handles guest concerns and on-site emergencies. Part-time schedule.

Responsibilities:

  • Make vacation rental reservations by phone and email in WebRezPro
  • Process payments for guest stays
  • Greet and check in guests on arrival
  • Answer questions about the area and amenities
  • Reconcile payments at the end of each shift

Requirements summary:

  • Experience with reservation or property management systems
  • Strong customer service and communication skills
  • Ability to respond to on-site emergencies following procedures
  • Ability to handle guest concerns respectfully and promptly

Tools & skills

WebRezProPayment processing system
Source and dates

Source type not verified · bow-valley

Employer posting date
2026-10-30
First seen by our source
2026-11-05
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Travelair: none · ground: none
Work settingOffice, Client sites
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Spring Creek Vacations

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FieldValue
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Job description

Guest Services Agents (GSAs) make Vacation Rental Properties reservations by phone and email using the WebRezPro property management system. GSAs process payments for guest stays and greet and check in guests when they arrive on site, answering any questions they may have about their stay and the area.
The duties of this position include, but are not limited to:
• Making reservations using the WebRezPro property management system for vacation rental properties guests; enquiries may be made either by phone or email.
• Processing payments for Vacation Rental Properties stays.
• Greeting, welcoming, and checking in guests as they arrive.
• Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
• Dealing with guests’ concerns in a timely, respectful, and appropriate manner.
• Responding to emergencies on site, following company procedures.
• Keeping the Vacations Office neat and tidy.
• Doing a reconciliation at the end of each shift.
• Assisting the Housekeeping team, if and when the need arises.

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