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Posted 10 days ago

Guest Services Agent

@ Spring Creek Vacations

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Canmore, Alberta

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Overview

Spring Creek Vacations is hiring a Guest Services Agent to take vacation rental reservations by phone and email in WebRezPro, process guest payments, and greet and check in guests on arrival. The role also answers questions about the stay and the area and handles on-site emergencies.

Responsibilities:

  • Make vacation rental reservations by phone and email in WebRezPro
  • Process payments for guest stays
  • Greet, welcome and check in arriving guests
  • Answer guest questions about the stay and the area
  • Respond to on-site emergencies following company procedures

Requirements summary:

  • Experience with reservations and guest service
  • Ability to resolve guest concerns respectfully and promptly
  • Comfort using a property management system

Tools & skills

WebRezProReservation system
Source and dates

Source type not verified · bow-valley

Employer posting date
2026-10-27
First seen by our source
2026-11-05
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Travelair: none · ground: none
Work settingOffice, Client sites
PositionSitting and standing
Physical demandsphysical low · computer high

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Spring Creek Vacations

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Job description

Guest Services Agents (GSAs) make Vacation Rental Properties reservations by phone and email using the WebRezPro property management system. GSAs process payments for guest stays and greet and check in guests when they arrive on site, answering any questions they may have about their stay and the area.
The duties of this position include, but are not limited to:
Making reservations using the WebRezPro property management system for vacation rental properties guests; enquiries may be made either by phone or email.
Processing payments for Vacation Rental Properties stays.
Greeting, welcoming, and checking in guests as they arrive.
Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
Dealing with guests’ concerns in a timely, respectful, and appropriate manner.
Responding to emergencies on site, following company procedures.
Keeping the Vacations Office neat and tidy.
Doing a reconciliation at the end of each shift.
Assisting the Housekeeping team, if and when the need arises.

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