First seen by our source: 16 days ago
Guest Services Coordinator
@ Whistler Platinum
Whistler, British Columbia
Overview
Whistler Platinum is hiring a full-time, year-round Guest Services Coordinator to handle guest inquiries, bookings and in-resort support. The role covers reservations, pre-arrival planning, concierge requests and coordination with housekeeping and maintenance. It pays $25 to $27 per hour or salary equivalent, with shifts typically 8:30am to 7pm including some weekends.
Pay:
$25–$27 an hour
Responsibilities:
- Serve as primary guest contact by phone, email and messaging
- Manage reservations, payments, changes and cancellations
- Arrange concierge services, activity bookings and transportation
- Coordinate with housekeeping, maintenance and property services
- Maintain guest profiles and records in the property management system
Requirements summary:
- At least one year of hospitality or guest services experience
- At least one year of local Whistler knowledge
- Experience with reservation or property management systems
- Sales-minded with consultative upselling skills
- Strong organizational skills and attention to detail
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · collage
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Driving Licence |
| Driver’s licence | required |
| Perks mentioned | Generous paid time off, Flexible hours, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Whistler Platinum
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
The Role
At Whistler Platinum, the guest experience doesn't start at check-in; it starts the moment someone reaches out. As our Guest Services Coordinator, you'll own both ends of that journey: converting inquiries into bookings and turning arrivals into memories.
This is a agile role that moves fluidly between pre-arrival coordination and in-resort guest support. If you're equally comfortable closing a booking and calming a frustrated guest, this role was built for you.
About the Role, Benefits & Perks
- Full-time, year-round
- $25–$27 per hour or salary equivalent, based on experience
- Shifts schedule is typically between 8:30am–7pm, including some weekends
- Extended Health benefits after 12 months (negotiable)
- Annual lifestyle spending account for WB pass or other recreational expenses
- Fun and supportive work atmosphere, staff socials, and outings
- Flexible schedule to enjoy the Whistler lifestyle
- Discounts to experience Whistler activities
What You'll Do
- Serve as the primary point of contact for guests across phone, email, and messaging platforms - from first inquiry through check-out
- Respond to reservation inquiries and guide guests to the right property through tailored, consultative recommendations
- Confirm bookings, process payments, and manage changes or cancellations
- Coordinate pre-arrival planning, offering genuine, informed recommendations for dining, activities, and local experiences
- Arrange concierge services including activity bookings, transportation, and specialty requests - equipment rentals, lift tickets, private chefs, spa treatments, and more
- Respond promptly to in-resort guest requests, feedback, and service issues and follow through until resolved
- Coordinate with Housekeeping, Maintenance, and Property Services to action guest needs
- Maintain accurate guest profiles, communication logs, and records in the property management system
- Represent Whistler Platinum as a luxury brand ambassador in every interaction
What We're Looking For
- Prior experience in hospitality, guest services, or reservations (preferred)
- At least one year of local Whistler knowledge - guests will lean on you for it
- Excellent communicator who's equally sharp in writing and in person
- Sales-minded and comfortable with consultative upselling
- Tech-savvy with experience in reservation or property management systems
- Calm and solutions-focused when the pressure is on
- Highly organized with strong attention to detail across multiple moving parts
- Adaptable and genuinely excited to work across two different functions
What Success Looks Like
Guests feel looked after from first inquiry to check-out. Your bookings are accurate, your communication is proactive, and the teams around you always know what's coming. You treat every guest like they're the only one -even when you're juggling ten.
Benefits:
- Company events
- Extended health care
- Paid time off
- Wellness program
Flexible language requirement:
- French not required
Experience:
- Hospitality: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Location:
- Whistler, BC (required)
Journal
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