First seen by our source: just now
Guest Services Representative
@ Westmont Hospitality Group
Winnipeg, Manitoba
Overview
Hilton Winnipeg Airport Suites is hiring a full-time Guest Services Representative to support guests from reservation through check-out. The role covers front desk registration, room assignments, check-outs, charge posting and coordination with housekeeping and maintenance. Evening and weekend availability is required.
Responsibilities:
- Register guests and assign rooms
- Process guest check-outs and post charges to accounts
- Coordinate room status with housekeeping
- Coordinate guestroom maintenance work
- Sell rooms and hotel services
Requirements summary:
- Previous customer service experience, preferably in a hotel
- Excellent organizational and time management skills
- Effective problem solving skills
- Availability evenings and weekends
- Night audit experience is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Perks mentioned | Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Westmont Hospitality Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa. Westmont Hospitality has a very diversified portfolio ranging from 2–5 star properties, full service to limited service business hotels, large conference hotels, aparthotels, boutique hotels and high-end luxury hotels.
- LinkedIn followers
- 27,297
- People associated on LinkedIn
- 683
- Reported office locations
- Houston, TX, US
- Toronto, Ontario, CA
- London, GB
- Luxembourg, LU
- Tokyo, JP
- Singapore, SG
- Ras Al-Khaimah, AE
- Business categories
- Hospitality
- Travel
- Other recorded names
- Westmont Hospitality Group
- Westmont Group
- Westmont Hospitality
- Specialties
- Hospitality
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa. Westmont Hospitality has a very diversified portfolio ranging from…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1 employee |
| Headquarters | Houston, TX |
| Organization type | Privately Held |
| Specialties | Hospitality |
| Open jobs on Jobsy | 77 |
| View page |
Hilton Winnipeg Airport Suites is looking for a Guest Services Representative to join our team! We’re looking for someone with a passion for customer service that is ready to go above and beyond and wow our guests. We offer our employees a fun and professional work environment with training and career advancement opportunities as well as meaningful benefits for their wellbeing.
The Guest Services Representative is a true ambassador for the Hilton Winnipeg Airport Suites. Our Guest Services Representative support our guests for through every stage of their stay with us, from the making of the reservation to check out and beyond. They provide exceptional service to our guests and uphold all manner of brand standards.
Qualifications:
- Registers guests and assigns rooms, accommodating special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Files room keys.
- Knows how to use front office equipment.
- Processes guest check-outs.
- Posts and files all charges to guest, master, and city ledger accounts.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Coordinates guestroom maintenance work with the engineering and maintenance division.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Previous experience in customer service, preferably in hotel environment
- Excellent organizational skills
- Excellent time management skills
- Effective problem solving skills
Night Audit experience is an asset. Must be available evenings and weekends.
In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.
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