Posted 2 months ago
Guest Services Supervisor
@ Four Points by Sheraton Kelowna Airport
Kelowna, British Columbia
Overview
Four Points by Sheraton Kelowna Airport is hiring a full-time Guest Services Supervisor to lead daily front desk operations and coach the guest service team. The role covers staff training and motivation, guest satisfaction, inventory and group balancing across Lightspeed and Marsha, and operating the hotel shuttle. It requires varied shifts including weekends and holidays, starting at $22.90 per hour.
Pay:
$22.90 an hour
Responsibilities:
- Lead day-to-day front desk and guest service operations
- Coach, train and evaluate guest service staff
- Balance inventory and groups between Lightspeed and Marsha
- Operate hotel shuttle safely per the Motor Vehicle Act
- Work varied shifts including weekends and holidays
Requirements summary:
- Previous Guest Service Agent or similar experience
- Valid BC Class 5 licence
- Ability to plan and prioritize multiple projects
- Motivates staff to achieve goals
- Promotes teamwork across departments
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-09-17
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: minimal |
| Work setting | Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Perks mentioned | Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Four Points by Sheraton Kelowna Airport
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
2020 Travelers' Choice Award Winner -TripAdvisor
Full company description
Four Points by Sheraton Kelowna Airport, the 2016 TripAdvisor® Certificate of Excellence Winner, is located across from Kelowna International Airport (YLW) and offers a free 24-hour airport shuttle. Our hotel is a short drive from the heart of Kelowna, Okanagan Lake and the University of British Columbia Okanagan. Experience year-round outdoor adventure in Kelowna with our nearby ski resorts, Kelowna hiking trails, 20 picturesque golf courses, and stunning wineries. Hotel features include: Gulfstream Restaurant Best Brew™ local craft beer Fast & free WiFi Heated indoor pool, hot tub and waterslide 24-hour fitness centre 4,500 sq ft of meeting & event space, with on-site catering 24-hour business center Free coffee & water bottles Suites available On-site Hertz rental car kiosk Free self-parking Free airport shuttle
- LinkedIn followers
- 7,596
- People associated on LinkedIn
- 33
- Reported office locations
- 5505 Airport Way, Kelowna, British Columbia, CA
- Other recorded names
- Four Points by Sheraton Kelowna Airport
- Specialties
- 5 Star Service Without The 5 Star Price
- Profile identifies a recruitment agency
- No
Four Points by Sheraton Kelowna Airport, the 2016 TripAdvisor® Certificate of Excellence Winner, is located across from Kelowna International Airport (YLW) and offers a free 24-hour airport shuttle. Our hotel is a short drive from the heart of Kelowna, Okanagan Lake and the University of British Columbia Okanagan. Experience year-round outdoor adventure in Kelowna with our nearby ski resorts, Kelowna hiking trails…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 51-200 employees |
| Headquarters | Kelowna, British Columbia |
| Organization type | Partnership |
| Year founded | 2013 |
| Specialties | 5 Star Service Without The 5 Star Price |
| Open jobs on Jobsy | 9 |
| View page |
If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton Kelowna Airport is currently looking to fill the role of Guest Services Supervisor.
Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO!
Position Summary
Under the guidance of the Director of Rooms and Front Office Manager, the Guest Service Supervisor is responsible for leading the day to day operations and ensuring and maintaining a consistently high standard of guest service. In addition, you will be responsible for coaching the team and maintaining the smooth flow of front desk services and daily operation while adhering to the standards of the Four Points by Sheraton Kelowna Airport.
What will you be doing?
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
- High understanding of the Four Points by Sheraton culture; ensure all staff follow this culture as well
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
- Ensure guest satisfaction is maintained
- Balance inventory and groups between Lightspeed and Marsha
- Available to work varied shifts: days, evenings, weekends and holidays
- Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
- Additional duties as assigned by management
- Previous experience as Guest Service Agent or similar
- Valid BC Class 5 license
- Ability to plan, prioritize and complete multiple projects in a timely manner
- Consistently motivates staff to achieve goals
- Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
- Ability to provide ongoing coaching to staff to enhance performance
- Extended Health and Dental Benefits
- World-wide accommodation and dining discounts with Marriott brands
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development
Starting Hourly Wage: $22.90
Don't miss this exciting opportunity to join our Four Points family!
Journal
Only you can see this. Kept on this device, and in your account when you sign in.