Posted 2 days ago
IT Engineer, Google Workspace
@ HelloFresh
Toronto, Ontario
Overview
HelloFresh is hiring an IT Engineer for Google Workspace in Toronto, serving as the L2 escalation point for Gmail, Drive, Calendar, Sites and Meet across the Group. The role covers complex user issues, Gemini adoption support, data ownership transfers and support process improvement. The posting lists a salary of $90,000 to $100,000 CAD and a flexible hybrid arrangement with at least 2 office days per week.
Responsibilities:
- Serve as primary L2 escalation point for Google Workspace queries
- Troubleshoot complex non-standard user issues
- Support employees in adopting Gemini for Google Workspace
- Handle file restoration and ownership transfers
- Maintain internal documentation and knowledge base articles
Requirements summary:
- Hands-on production Google Workspace administration experience
- Professional Google Workspace Administrator Certification (required)
- Working knowledge of SPF, DKIM, DMARC and email routing
- Familiarity with Gemini and AI features in Google Workspace
- Fluent English with clear communication to non-technical audiences
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Professional Google Workspace Administrator Certification |
| Perks mentioned | Generous paid time off, Generous parental leave, Retirement plan, Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
HelloFresh
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We change the way people eat - forever.
Full company description
HelloFresh is on a mission to change the way people eat, forever! From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022. HelloFresh Group consists of six brands that provide customers with high quality food and recipes for different meal occasions. Every ingredient needed for our meals are carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only HelloFresh gives you the tools to achieve something delicious every day. Making a meal a delicious achievement - not just fuel for your day - takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry. Our more than 21,000 high-performing and ambitious employees across the globe from New York to Berlin, London to Sydney and Toronto to Milan enjoy a number of benefits including flexible working arrangements, discounts on our boxes, health and well-being and learning and development programs. We’re always looking for quality ingredients to perfect our recipe, so join us now! https://www.hellofresh.com/careers/locations
- LinkedIn followers
- 435,153
- People associated on LinkedIn
- 17,078
- Reported office locations
- Prinzenstraße 89, Berlin, Berlin 10969, DE
- Prinzenstrasse 89, Berlin, Berlin 10969, DE
- 41 Dovercourt Road, Unit 2, Toronto, Ontario M6J 3C2, CA
- 60 Worship Street, London, London EC2A 2EZ, GB
- 28 Liberty St, New York, New York 10005, US
- Spaklerweg 52, Amsterdam, Amsterdam 1114, NL
- 5-13 Queen Street, Chippendale NSW 2008, Australia, Level 3, Chippendale, NSW 2008, AU
- Business categories
- Subscription Service
- Education
- Food Delivery
- Non Profit
- Social Impact
- B2C
- Delivery Service
- Food and Beverage
- Career Planning
- Events
- Other recorded names
- HelloFresh
- Specialties
- Sourcing fresh and organic ingredients
- Creating tasty and balanced recipes
- Delivering always for free
- Valuing customers' feedback
- Sustainable and nutritious meals
- valuing diversity
- and Striving to maintain an inclusive environment
- Profile identifies a recruitment agency
- No
- Reported total investment
- 367,459,141
Currency and observation date were not supplied; this is not a current valuation or a funding round.
HelloFresh is on a mission to change the way people eat, forever! From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022. HelloFresh Group consists of six brands that provide customers with high quality food…
| Field | Value |
|---|---|
| Industry | Consumer Services |
| Company size | 10,001+ employees |
| Headquarters | Berlin, Berlin |
| Organization type | Public Company |
| Year founded | 2011 |
| Specialties | Sourcing fresh and organic ingredientsCreating tasty and balanced recipesDelivering always for freeValuing customers' feedbackSustainable and nutritious mealsvaluing diversity and Striving to maintain an inclusive environment |
| Open jobs on Jobsy | 85 |
| View page |
S'more about the team
Our HelloTech organisation is HelloFresh Group's global technology backbone — more than 1,000 people building the digital products and internal platforms that power our end-to-end food experience. As part of the IT team in Toronto, you'll be the go-to person for keeping our Google Workspace environment running smoothly for employees across the Group.
You'll act as the escalation point for tricky Workspace issues, help colleagues get the most out of the tools they use every day (including the AI features built into Workspace), and continuously look for ways to make support faster and more self-service.
Lettuce share what this role will be responsible for
- Serve as the primary escalation point for L2 Google Workspace queries — Gmail, Drive, Calendar, Sites, Meet, and related core services.
- Troubleshoot and resolve complex, non-standard user issues, ensuring fast and clear communication back to the requester.
- Support employees in adopting Gemini for Google Workspace — answering questions, sharing best practices, and helping teams get productivity value out of AI-assisted features in Gmail, Docs, Slides, and Meet.
- Handle day-to-day data support tasks: restoring files and folders, and transferring file ownership when employees leave or change teams.
- Analyse recurring ticket trends and propose improvements to support processes, SOPs, and self-service documentation.
- Write and maintain clear internal documentation and knowledge base articles for both end users and fellow IT staff.
- Liaise with Google support and other third-party vendors on issues that need escalation beyond L2.
- All other duties, as assigned
Sound a-peeling? Here's what we're looking for
Hard skills
- Hands-on experience administering Google Workspace in a production environment, ideally at mid-level scope.
- Strong working knowledge of Google Workspace's core apps (Gmail, Drive, Calendar, Sites, Meet) and their admin-side configuration, sharing settings, and IAM controls.
- Practical experience with user- and group-level administration — provisioning, org units, and account lifecycle management.
- Working understanding of email fundamentals: DNS records (SPF, DKIM, DMARC), routing, and IMAP/SMTP concepts.
- Professional Google Workspace Administrator Certification (required).
- Genuine interest in and hands-on familiarity with Gemini and other AI features in Google Workspace — you're comfortable exploring new AI tooling and helping others adopt it.
Soft skills
- Advanced Problem-Solving: Demonstrates strong analytical skills to diagnose and resolve complex technical issues effectively.
- Excellent Communication: Fluent in English with the ability to explain complex technical information clearly and concisely to non-technical audiences.
- Strong Collaboration: Ability to work effectively with cross-functional teams, including developers, product managers, and other IT personnel.
- Time Management: Proven ability to manage time effectively, prioritizing tasks based on urgency and business impact.
Let’s cut to the cheese, this is why you'll love it here
- Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
- Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
- RRSP Matching - Competitive RRSP matching program offered
- Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
- Family Benefits - A parental leave top-up program for expectant parents.
- Growth & Development - We support your career progression and invest in your continued learning through experiences and initiatives owned by our dedicated L&D team
- Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
- Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
- Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!
Flexible Hybrid Approach
At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.
To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.
#LI-HYBRID
HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.
This is a posting for an existing vacancy. We are actively seeking to fill this position.
Toronto, ON Pay Range
$90,000—$100,000 CAD
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