Posted 21 days ago
IT Support Technician
@ ABC Recycling Ltd.
Burnaby, British Columbia
Overview
ABC Recycling Ltd. is hiring an IT Support Technician based in Burnaby, B.C., to provide frontline IT support and endpoint management. The role covers helpdesk tickets, hardware lifecycle management and user account administration, with about 10% travel to local facilities. Benefits include extended health and dental, a group RRSP with employer matching and paid volunteer time.
Responsibilities:
- Provide Tier 1 support for hardware, software and connectivity
- Manage IT asset lifecycle and inventory
- Administer user accounts, onboarding and offboarding
- Maintain IT documentation and deliver user training
- Administer cybersecurity awareness training
Requirements summary:
- 2 to 3 years of IT support or helpdesk experience
- Strong Windows and network troubleshooting
- Experience with ticketing and asset management tools
- Excellent communication with non-technical users
- Ability to travel about 10% to local facilities
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 2+ years |
| Travel | air: none · ground: minimal |
| Work setting | Office, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ABC Recycling Ltd.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Responsible metal recycling for stronger communities.
Full company description
ABC Recycling is a family-owned, Canadian leader in the metal recycling industry, proudly serving our communities since 1912. With 11 locations across British Columbia, Alberta, and Washington, we specialize in recycling both ferrous and non-ferrous metals for a wide range of clients: from industrial decommissioning projects to household drop-offs. Built on a foundation of dependability and trustworthiness, ABC Recycling is dedicated to providing the best service, advancing sustainable practices, and fostering strong relationships with our partners and the communities we serve. Through the environmental benefits of metal recycling as well as initiatives such as community clean-ups and partnerships with Indigenous communities, we make a meaningful difference for people and the planet.
- LinkedIn followers
- 7,971
- People associated on LinkedIn
- 126
- Reported office locations
- 8081 Meadow Avenue, Burnaby, BC V3N 2V9, CA
- 4318 Terminal Place, Campbell River, BC V9H 1N6, CA
- 19355 - 54th Avenue, Surrey, BC V3S 8E5, CA
- 2550 Queensway Drive, Terrace, BC V8G 3W8, CA
- 10338 Willow Cale Forest Road, Prince George, BC V2N 7A8, CA
- 750 Jackson Rd, Nanaimo, British Columbia V9X, CA
- 9727 128 Ave, Grande Prairie, Alberta T8V, CA
- 3258 HWY-97 N, Kelowna, British Columbia V1X, CA
- 9631 78 St, Fort St John, British Columbia V1J, CA
- Business categories
- Communities
- Renewable Energy
- Recycling
- Other recorded names
- ABC Recycling Ltd.
- ABC Recycling
- Specialties
- Provide scrap metal brokerage services
- Brokerage
- Sales
- Demolition Scrap Collection
- Containner Services for Metals
- Barge Service
- Mobile Shear
- and Trucking
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
ABC Recycling is a family-owned, Canadian leader in the metal recycling industry, proudly serving our communities since 1912. With 11 locations across British Columbia, Alberta, and Washington, we specialize in recycling both ferrous and non-ferrous metals for a wide range of clients: from industrial decommissioning projects to household drop-offs. Built on a foundation of dependability and trustworthiness, ABC…
| Field | Value |
|---|---|
| Industry | Environmental Services |
| Company size | 201-500 employees |
| Headquarters | Burnaby, BC |
| Organization type | Privately Held |
| Year founded | 1912 |
| Specialties | Provide scrap metal brokerage servicesBrokerageSalesDemolition Scrap CollectionContainner Services for MetalsBarge ServiceMobile Shearand Trucking |
| Open jobs on Jobsy | 14 |
| View page |
About Us
Established in 1912, ABC Recycling Ltd. is one of the largest locally owned and operated metal recyclers in Western Canada. We exist to preserve the world’s resources, building thriving communities by accelerating metal recycling. We take pride in being at the forefront of the industry, driving positive change and contributing to a sustainable future. For over a century, ABC Recycling has served and supported clients by recovering, processing, and diverting recyclable material from our landfills. Over the course of four generations, we have fostered enduring collaborations, building strong relationships with the communities we serve. As a testament to our commitment to excellence, ABC Recycling proudly received the esteemed title of being named one of Canada's Best Managed Companies in 2023.
To stay up to date with our latest company updates, partnerships, and community initiatives, please visit our website and follow us on social media.
Position Overview
ABC Recycling Ltd. is seeking an IT Support Technician that will be based out of our Burnaby, B.C. location. The IT Support Technician will be responsible for frontline IT support and endpoint management across the organization. This role ensures users have reliable access to systems and equipment through timely helpdesk support, standardized hardware deployment, and effective asset management.
Responsibilities
Helpdesk & User Support
· Provide Tier 1 technical support to end users across hardware, software, and connectivity issues.
· Diagnose and resolve issues related to workstations, laptops, mobile devices, printers, and peripherals.
· Ensure timely user access to systems, applications, and network resources.
· Manage, track, and prioritize support requests through the ticketing system to meet established SLAs.
· Escalate complex or unresolved issues to Tier 2 support in accordance with support procedures.
Hardware & Asset Management
· Manage the full lifecycle of IT assets, including procurement, configuration, deployment, maintenance, replacement, and decommissioning.
· Maintain accurate and up-to-date inventory records for all IT hardware and endpoints.
· Standardize hardware configurations and setup processes to ensure consistency and efficiency.
System Administration
· Support user account administration, including onboarding, offboarding, access changes, and permissions management.
· Assist the IT team with routine system maintenance and operational tasks.
· Administer, track, and support cybersecurity awareness training programs to promote organizational security best practices.
Documentation & User Enablement
· Develop, maintain, and update IT documentation, including SOPs, how-to guides, and common troubleshooting resources.
· Create and deliver end-user training and knowledge-sharing sessions to improve system adoption and reduce recurring issues.
Qualifications
· Minimum 2–3 years of experience in IT support, helpdesk, desktop support, or field technician roles.
· Strong troubleshooting experience with Windows operating systems, network connectivity issues, and common printers and peripherals.
· Hands-on experience using ticketing systems and IT asset management tools to track incidents, requests, and hardware lifecycle.
· Demonstrated problem-solving skills with a strong sense of ownership and accountability for resolving issues.
· Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
· Highly organized, with the ability to manage multiple priorities in a fast-paced environment.
· Willingness and ability to travel to local facilities as required (approximately 10%).
Why Work for ABC Recycling
· Make a Difference: Join us in meaningful work that has a positive impact on the environment and contributes to a sustainable future.
· Industry Leader: Be part of the largest metal recycler company in Western Canada, where industry-leading practices drive our success.
· Comprehensive benefits package: Extended health & dental, healthcare spending account, group RRSP with employer matching, employee & family assistance program.
· Volunteer Opportunities: Give back to our local communities with paid volunteer time.
· Recognition and Growth: Experience employee recognition programs and opportunities for professional development and career advancement.
*We are an equal opportunity employer and thank you for your interest. Only candidates selected for an interview will be contacted.
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