Manager, Academy Operations

The Manager, Academy Operations provides operational and administrative support for the daily operations of the Rise Academy while supporting and upholding the overall Club philosophy and objectives.

General Administrative Duties

• Oversee program inquiries, administrative systems, and day-to-day operations.

• Coordinate team schedules, calendars, communications, training and match bookings, and operational logistics.

• Liaise with Club departments, schools, leagues, tournaments, and external partners to ensure effective coordination and timely completion of requirements.

• Ensure Club and League administrative and operational standards and deadlines are met.

• Coordinate match tickets, accreditation, team events, and long-term Academy initiatives, including awards, alumni, and community programming.

• Support player development initiatives, trials, and trial events.

• Collaborate with Club staff and leadership to strengthen Academy culture and deliver Club projects.

Finance Administration

• Support the development of annual Academy operational and team travel budgets.

• Manage Academy operational budgets, department credit cards, travel expenses, vendor payments, per diems, purchase orders, and financial reconciliations.

• Maintain accurate financial records and ensure approvals, reporting, and submissions meet Club policies and deadlines.

• Manage Billet Program player relocation expenses.

Match Day Responsibilities

• Deliver match day operations to meet Club and League standards.

• Coordinate match day communications, staff support, opposing club logistics, and visiting team training bookings as required.

• Team Travel Booking & Management

• Lead travel planning and logistics for league matches, tournaments, playoffs, and training camps in accordance with Club policies and the Academy Team Travel Handbook.

• Coordinate flights, accommodation, ground transportation, meals, insurance, vendor arrangements, and related bookings.

• Prepare and distribute detailed itineraries and travel documentation to players, staff, and parents.

• Travel with teams as required, overseeing logistics, team check-in, and coordination with players, staff, and service providers.

Player Education & Welfare

• Coordinate educational and player welfare support, including tutoring and access to medical, emotional, and other professional services.

• Liaise with school personnel regarding player well-being.

• Coordinate applicable Club, League, and governing body education and support programs.

• Champion the implementation of Safe Sport policies and procedures.

Billet Program & Player Relocation Support

• Coordinate player arrivals, departures, seasonal travel, and relocation logistics with the Billet Program Coordinator.

• Manage communications between players, families, and host families.

• Prepare and administer Billet Program agreements and provide ongoing administrative support.

• Coordinate First Team tickets for host families.

Player Support

• Coordinate player transportation, team meals, events, and individual logistical needs.

• Serve as the primary contact for non-technical player and parent concerns.

• Support the reporting and follow-up of disciplinary matters.

• Collaborate with leadership to develop and implement Academy rules, policies, and procedures.

• Schedule player exit meetings and support compliance with player agreements, Codes of Conduct, and Club policies.

Player & Staff Registration

• Oversee player and staff registration with applicable leagues and governing bodies.

• Manage player onboarding, exits, transfers, and movement between Club teams and leagues.

• Administer Canada Soccer Connect, FIFA TMS, and related registration processes, including releases and ITC documentation.

• Track player passports, visas, and travel documents; maintain accurate records of current and former players.

• Liaise with national federations regarding player information for National Team activities.

Talent Identification & Recruitment Support

• Coordinate trial arrangements with technical staff and leadership, including invitations, travel, accommodation, meals, itineraries, documentation, and internal communications.

• Support scheduling and travel bookings for approved scouting trips.

Training Facility Relationship Management

• Coordinate training and match venue bookings, contracts, and required documentation with facilities and external providers.

• Work with the Club facility and office managers to ensure adequate office supplies, and other business needs.

Qualifications

• Legally authorized to work in Canada

• Clean and active Class 5 Driver’s Licence

• 3+ years of previous experience in an administrative/operational focused role for a professional sports team or similar

• Ability and authorization to travel as needed, including outside of Canada

• Flexible schedule to accommodate matches training and meetings, including potential weekends and holidays as needed