Posted 18 days ago
Manager, Operations Centre
@ Vancouver International Airport Authority
British Columbia
Overview
Vancouver International Airport Authority is hiring a Manager, Operations Centre for a permanent, full-time role leading the 24/7 Integrated Operations Centre. The manager directs real-time response to airside, groundside and terminal incidents, leads 12-hour shift teams, and represents the organization outside business hours. Shift and weekend work are required.
Responsibilities:
- Direct multi-agency response to airport emergencies
- Oversee airport programs and contractor activities
- Manage real-time airport operations across airside, groundside and terminal
- Lead multi-functional teams in 12-hour shifts
- Plan strategic objectives for the Integrated Operations Centre
Requirements summary:
- Five years in aviation or operational decision-making, plus post-secondary degree or equivalent
- Five years of leadership and people management experience
- Knowledge of airport operations, emergency management and safety regulations
- Strong English communication and writing skills
- Bilingual English and French is an asset
Tools & skills
Source and dates
Source type not verified · tbe
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 5+ years |
| Management experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Vancouver International Airport Authority
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
YVR is located on the unceded territory of the xʷməθkʷəy̓əm (Musqueam) people. Connecting B.C. Proudly to the World.
Full company description
YVR exists to serve our community and the economy that supports it. Connecting B.C. proudly to the world, we are Canada’s second-busiest airport, providing critical and strategic links to markets around the world. A world-class sustainable hub airport, we are industry leaders, ranked Best Airport in North America 13 of the last 15 years by Skytrax, the world’s premier international aviation award. Through our commitments to safety, teamwork, accountability, and innovation, we fulfill our strategic priorities, including our commitment to being Net Zero by 2030. We believe that people are the core of our business. We're trailblazers for change and innovation, transforming our airport and making a difference in our community. We welcome new voices with diverse experiences to join our team— consider your next opportunity at YVR. . . YVR est là pour servir notre communauté et l’économie qui la soutient. En connectant fièrement la C.-B. au reste du monde, nous sommes le deuxième aéroport le plus achalandé du Canada, offrant des liens essentiels et stratégiques vers les marchés mondiaux. En tant que carrefour aéroportuaire durable de classe mondiale, nous sommes des leaders de l’industrie, ayant été nommés meilleur aéroport en Amérique du Nord 13 fois au cours des 15 dernières années par Skytrax, la principale référence internationale en matière de reconnaissance dans l’aviation. Grâce à nos engagements envers la sécurité, le travail d’équipe, la responsabilisation et l’innovation, nous réalisons nos priorités stratégiques, y compris notre objectif d’atteindre zéro émission nette d’ici 2030. Nous croyons que les gens sont au cœur de nos activités. Nous sommes des pionniers du changement et de l’innovation, en pleine transformation de notre aéroport et déterminés à faire une différence dans notre communauté. Nous sommes toujours heureux d’accueillir de nouvelles voix aux parcours diversifiés pour se joindre à notre équipe — envisagez votre prochaine opportunité à YVR
- LinkedIn followers
- 60,495
- People associated on LinkedIn
- 788
- Reported office locations
- 3211 Grant McConachie Way, Richmond, B.C., CA
- Business categories
- Communities
- Association
- Government
- Other recorded names
- Vancouver International Airport Authority
- Vancouver Airport Authority
- Specialties
- Airport Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
YVR exists to serve our community and the economy that supports it. Connecting B.C. proudly to the world, we are Canada’s second-busiest airport, providing critical and strategic links to markets around the world. A world-class sustainable hub airport, we are industry leaders, ranked Best Airport in North America 13 of the last 15 years by Skytrax, the world’s premier international aviation award. Through our…
| Field | Value |
|---|---|
| Industry | Airlines and Aviation |
| Company size | 1,001-5,000 employees |
| Headquarters | Richmond, B.C. |
| Organization type | Nonprofit |
| Year founded | 1992 |
| Specialties | Airport Management |
| Open jobs on Jobsy | 26 |
| View page |
YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. In Airport Operations, our mission is to proudly deliver an experience built on operational predictability, reliability, resilience and doing better every day.
Position overview
We have a permanent, full-time opportunity for a Manager, Operations Centre in the Airport Operations Department. Reporting to the Senior Manager, Operations Centre, the successful candidate provides leadership to the people, contractors and oversees processes to ensure the safe and secure movement of people, planes and baggage. This includes responsibility for real time response to any situations that arise airside, groundside and in the terminal. It is accountable for the decisions, actions and results of the day-to-day operations team.
The Manager, Operations Centre represents the organization as a whole outside of business hours and in any real time incident, with a focus on mitigating risk by promoting a safe and secure operation while focusing on business continuity.
Key responsibilities include:
- Direct multi-agency response to any airport emergency which includes negotiating with business partners, government agencies and other Airport Authority departments that may have competing interests.
- Oversee the execution of airport programs and contractor activities as well as monitor airport and customer key performance indicators using a variety of systems.
- Provide incident management and apply incident command best practices, including assessment of risk and threats according to defined protocols and procedures.
- Real time management of the airport with the accountability to oversee the day-to-day operations of all airport activity airside, groundside and in the terminal.
- Leadership of multi-functional teams in a 12-hour shift that includes the responsibility for providing guidance to all roles and is accountable for the decisions made or actions undertaken to resolve operational, safety, security and customer care issues.
- Plan and implement any strategic objectives for the IOC (Integrated Operations Centre).
Key qualifications include:
- At least five years’ experience working in an aviation or operational decision-making role supplemented by a post-secondary degree; or an equivalent combination of education and experience
- Knowledge of all aspects of airport operations including, but not limited to: emergency response and management procedures, airline operations, airfield maintenance, lease management, noise management, air traffic control operations, workplace health and safety practices and airport security measures.
- Minimum five years of proven leadership and people management experience, preferably in an operational environment with knowledge of acts, standards, and regulations governing airport operations, along with associated policies, programs and procedures.
- Strong communication and writing skills in English – bilingualism (English and French) is an asset.
- Exceptional organizational skills with the ability to multitask in a fast-paced environment as well as proven customer focus in order to serve tenants and travellers in an ever-changing environment.
- Sound judgment and decision-making skills necessary to manage operational and emergency situations as well as strong commitment to health and safety with the ability to work safely and effectively under pressure.
Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. This helps us meet federal language obligations while ensuring a welcoming experience. Candidates who do not speak French are still strongly encouraged to apply.
Shift and weekend work are required as the Integrated Operations Centre is a 24/7 operation.
This position is open to Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.
As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.
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