Posted 2 days ago
Medical Office Admin
@ The Fertility Partners Inc
Moncton, New Brunswick
Overview
The Fertility Partners Inc (posted as Conceptia) is hiring a fully bilingual Medical Office Administrator to run day-to-day administration at a fertility clinic. The role handles referrals, patient files, daily invoicing and correspondence, and liaises with referring physicians and the Nurse Coordinator.
Responsibilities:
- Recevoir et traiter les références, courriels et appels
- Tenir à jour les dossiers patients et les formulaires de consentement
- Effectuer la facturation quotidienne des patients
- Préparer la correspondance liée au programme ARC et au financement gouvernemental
- Assurer la liaison avec les bureaux des médecins référents
Requirements summary:
- Bilinguisme complet français et anglais, à l'oral comme à l'écrit
- Excellentes aptitudes en service à la clientèle
- Forte capacité d'organisation et d'attention aux détails
- Maîtrise d'Outlook et intérêt pour les nouveaux logiciels
- Jugement et discrétion pour les renseignements confidentiels
- Formation postsecondaire en administration médicale ou expérience équivalente
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Travel | air: none · ground: none |
| Work setting | Office, Hospital or clinic |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Encouraged to apply | 2SLGBTQ+ |
| Education | College diploma (required) |
| Fields of study | medical office administration, healthcare administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Fertility Partners Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Business partner of choice for leading IVF and fertility practitioners world-wide
Full company description
Founded in March 2019, The Fertility Partners (“TFP”) is the business partner of choice for leading IVF clinicians with the goal of achieving global best clinical outcomes, an international reputation for excellence and exceptional patient experiences. TFP provides partner clinics with back-office support and a collaborative synergistic medical-scientific, professional and business environment.
- LinkedIn followers
- 10,531
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- Reported office locations
- Toronto, Ontario M4V 1L5, CA
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- Other recorded names
- The Fertility Partners Inc
- The Fertility Partners
- Profile identifies a recruitment agency
- No
- Reported total investment
- 64,576,308
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in March 2019, The Fertility Partners (“TFP”) is the business partner of choice for leading IVF clinicians with the goal of achieving global best clinical outcomes, an international reputation for excellence and exceptional patient experiences. TFP provides partner clinics with back-office support and a collaborative synergistic medical-scientific, professional and business environment.
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 11-50 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2019 |
| Open jobs on Jobsy | 7 |
| View page |
Job Summary
Conceptia, is seeking a bilingual Medical Office Administrator to support the day-to-day administrative operations of a fast-paced fertility clinic. This role acts as a key point of contact for patients and referring physicians, supporting referral management, patient invoicing, and coordination of patient files.
The successful candidate will bring strong customer service skills, sound judgment when handling confidential information, and comfort working in a constantly evolving environment. This role works closely with the Nurse Coordinator and the broader clinic team to ensure a positive and well-coordinated patient experience.
Duties and Responsibilities
- Receive and process incoming referrals, emails, and phone calls
- Create and maintain patient files, ensuring consent and withdrawal forms are signed and kept up to date
- Complete daily patient invoicing
- Prepare and edit patient correspondence related to the ARC program and government funding
- Contact patients for appointment booking and completion of required forms, including MediCare documentation
- Maintain referral tracking logs and statistics
- Liaise with referring physicians' offices
- Uphold CNP standards, office procedures, and clinic policies
- Discuss service fees and financial programs (e.g., Beautifi) with patients
- Send treatment modules through EngagedMD and fee quotes by email
- Ensure bloodwork results and other reports are complete and properly updated
- Coordinate closely with the Nurse Coordinator on patient care logistics
- Attend team meetings and educational training sessions
- Actively participate in Conceptia Administration meetings
- Other duties as assigned
Required Skills and Abilities
- Fully bilingual (English/French), spoken and written
- Excellent customer service skills with a professional, patient-focused attitude
- Strong team player, comfortable working both independently and collaboratively
- Ability to thrive in a fast-paced environment with frequent change
- Strong attention to detail with an open, creative approach to problem-solving
- Proficiency with Outlook and willingness to learn new software and systems
- Cultural competency and respect for gender and sexual diverse communities (2SLGBTQIA+)
- Strong organizational skills and ability to manage multiple priorities
- Sound judgment and discretion when handling confidential patient information
Education and Experience
- Post-secondary education or training in medical office administration, healthcare administration, or a related field, or equivalent practical experience
- Prior experience in a medical office, clinic, or healthcare administrative role is an asset
- Experience with EMR or patient management systems and billing/invoicing is an asset
- Experience in a fertility clinic or reproductive health setting is an asset
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