Night Audit Supervisor

WHY WORK FOR HILTON WHISTLER RESORT & SPA?

At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Become part of a team where your dedication to exceptional overnight operations is valued, your input matters, and your professional growth is supported.

As a Night Audit Supervisor, you will receive the following benefits:

• Staff Accommodation
• Life & Leisure Program – Incentive paid out every day that you work!
• Extended Health Benefit Plan
• Retirement Savings Programs
• Complimentary Meals
• Free On-Site Staff Parking
• 50% Discount at Cinnamon Bear Restaurant
• Participate in Hilton’s Team Member Travel Program
• Educational Assistance Program - Take courses that will assist with your career development

PURPOSE

The Night Audit Supervisor is part of the Front Office leadership team and oversees all night operations of the Front Office and Resort Property in the absence of the Night Manager. Requires quick and innovative skills as a problem solver to resolve a broad range of challenges presented in the role of Supervisor in the absence of higher authority. Responsible for supervising 1 to 2 employees and training night staff on Night Audit procedures and policies. Completes nightly financial closure, responds to emergency and conflict situations including fire alarms, first aid, guest concerns and security issues.

QUALIFICATIONS

• Previous Front line service experience in a Resort property an asset
• Service and Security oriented, with focus on wellbeing of guests and staff
• Intermediate level of competency in all Microsoft Office components preferred
• Must have exceptional guest service standards and meticulous grooming
• Excellent communication skills (verbal, listening, writing) and ability to use a radio/communication device
• Ability to train and strong commitment to guest service and satisfaction
• Ability to resolve guest concerns to the benefit of the guest and the property using effective problem resolution skills
• Ability to prioritize workload and meet deadlines in a multifunctional work environment
• Excellent organizational skills and attention to detail
• Passion to service excellence with exceptional energy, flexibility and professionalism
• Ability to create courteous, friendly, professional work environment
• Excellent Knowledge of computers an asset: ON-Q, Word, Excel, Outlook, Micros
• Performs well in high pressure environment able to deal with potentially stressful situations

PRIMARY DUTIES

• Previous Front line service experience in a Resort property an asset
• Service and Security oriented, with focus on wellbeing of guests and staff
• Intermediate level of competency in all Microsoft Office components preferred
• Must have exceptional guest service standards and meticulous grooming
• Excellent communication skills (verbal, listening, writing) and ability to use a radio/communication device
• Ability to train and strong commitment to guest service and satisfaction
• Ability to resolve guest concerns to the benefit of the guest and the property using effective problem resolution skills
• Ability to prioritize workload and meet deadlines in a multifunctional work environment
• Excellent organizational skills and attention to detail
• Passion to service excellence with exceptional energy, flexibility and professionalism
• Ability to create courteous, friendly, professional work environment
• Excellent Knowledge of computers an asset: ON-Q, Word, Excel, Outlook, Micros
• Performs well in high pressure environment able to deal with potentially stressful situations

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.