Posted 8 days ago
Operations Coordinator - Client Service Administration and Process Support - Toronto
@ Fitch Group
Toronto, Ontario
Overview
Fitch Group is hiring an Operations Coordinator for client service administration and process support in its Toronto office. The role handles candidate escalations, designation applications and renewals, and coordination with an exam delivery vendor. The posting states a hybrid arrangement with 3 office days per week and a base salary of $45,000 to $55,000 CAD per year.
Pay:
$45,000–$55,000 a year
Responsibilities:
- Manage candidate escalations on courses and licence exams
- Process designation applications, renewals and CE audit cases
- Coordinate exam operations with the delivery vendor
- Maintain accurate case documentation and follow-up
- Identify manual tasks for automation and process improvement
Requirements summary:
- Experience in operations or client service administration
- Ability to handle escalated complaints and complex rules
- Strong skills in Salesforce, Zendesk, SharePoint and Microsoft Office
- Bilingual French and English
- Regulatory or licensure exam experience is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Generous parental leave, Retirement plan, Tuition support, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Fitch Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise. The additional context, perspective and insights we provide help investors to make important credit judgments with confidence. Fitch Group is a global leader in financial information, providing critical insights that inform better decision-making in financial markets. With operations in more than 30 countries, Fitch Group is comprised of: Fitch Ratings, a global leader in credit ratings and research; Fitch Solutions, an authority in credit and macro intelligence providing fixed-income products and services to the global financial community; and Fitch Learning, a preeminent source of training and professional development. Fitch Group is owned by Hearst, a leader in diversified media, information and services. To learn more visit www.hearst.com/fitch-group.
- LinkedIn followers
- 308,813
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- 3,584
- Reported office locations
- 33 Whitehall Street, New York, New York 10004, US
- 30 North Colonnade, Canary Wharf, London, UK E14 5GN, GB
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- DBS Bank Tower, 24th Floor, Suite 2403, Jl. Prof. Dr. Satrio Kav 3-5, Jakarta, ID
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- 1233 Lujiazui Ring Road, Unit 3105-3106, 31/F, Azia Center, Shanghai, 200120, CN
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- 4-8 Kojimachi, Chiyoda-ku, Kojimachi Crystal City East Wing 3rd Floor, Tokyo, 102-0083, JP
- Sucursal en España Avinguda Diagonal, 601, Barcelona, 08028, ES
- Sucursal en España Pza de Pablo Ruiz Picasso, 1, Torre Picasso 19th floor, Madrid, 28020, ES
- Via Morigi, 6 Ingresso Via Privata Maria Teresa, Milan, 8 20123, IT
- 28 avenue Victor Hugo, Paris, 75016 , FR
- 17 Marble Street, Floor 2, Bloc, Manchester, M2 3AW, GB
- Kungsgatan 8, Stockholm, Stockholm County 11143, SE
- Avenida Carrera 7, # 71 - 21, Bogota, Capital District, CO
- S.A Los Proceres 24-69, Zona 10,, Torre 1, Nivel 9, Oficina 910, Zona Pradera, Guatemala, GT
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- S.A No. 97 entre Calles 71 y 72, San Francisco, Ciudad de Panamá, Panamá, PA
- Oficentro Ejecutivo La Sabana Edificio 6, 5to piso, San José, 13930-1000, CR
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- Avenida Barão de Tefé 27, Rio de Janeiro, RJ 20220-460, BR
- Alameda Santos, 700 - 7° andar - Jardim Paulista, São Paulo, SP, BR
- 17 Av. Norte y Calle El Carmen, Centro de Negocios Kinetika Nivel 8, Local 13B, San Salvador, SV
- Ave. Gustavo Mejia Ricart, Esquina Ave. Abraham Lincoln, TORRE PIANTINI, PISO 6, Ens. Piantini, Santo Domingo, DO
- Sheikh Zayed Road, 18, Maze Tower 83, Dubai, Dubai, AE
- King Abdullah Financial District (KAFD), Zone 4, Building 4.07, 7th Floor, Office 37, 38, 39,, Riyadh, SA
- One North Wacker Drive, Chicago, IL 60606, US
- One Post street, Suite 900, San Francisco, CA 94104, US
- 2600 Via Fortuna, Suite 330, Austin, Texas 78746, US
- 22 Adelaide St W, Toronto, Ontario M5H 4E3, CA
- Other recorded names
- Fitch Ratings
- Specialties
- credit ratings
- Profile identifies a recruitment agency
- No
Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise. The additional context, perspective and insights we provide help investors to make important credit judgments with confidence…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 5,001-10,000 employees |
| Headquarters | New York, New York |
| Organization type | Privately Held |
| Specialties | credit ratings |
| Open jobs on Jobsy | 40 |
| View page |
Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.
Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.
Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.
About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.
How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.
You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.
What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).
Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.
For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com
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