Operations Manager

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca.

Are you a dynamic leader with expertise in managing operations, adept at building teams, and driving performance within a care residence? Can you effectively balance client and business needs to achieve effective operations and a positive care experience. If you're such a manager, our CBI Specialized Community Services team welcomes your leadership and expertise.

Our Specialized Community Homes provide a wide range of outcome focused supports for adults with special needs. Located in residential neighborhoods in Brandon, our homes offer 24/7 services, are equipped to cater to clients’ individual medical and/or behavioral needs, provide opportunities for individual growth, as well as provide respite for families and crisis stabilization.

Reporting to the Director of Operations, Specialized Community Services; your role would be to ensure organizational effectiveness by providing strong leadership for the organization’s operational functions in our homes in Brandon. You will formulate and implement departmental and organizational policies and procedures to maximize output. You will be accountable for creating an environment this home and operations that exemplifies CBI values. Ultimately, we will count on you to ensure a collective focus on delivering excellent service that improves the health and enriches the lives of those we serve.

Here’s a closer look at our total rewards and benefits

• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career

Your role

Ensure Effective Transitional Operations:

• Work with the Clinical Care Managers/Team Leads to ensure that the daily operation of assigned homes meets with regional licensing and CBI standards and they are providing direction to staff aligned with policies and procedures and professional conduct.
• Must be available to work full time hours Monday to Friday 8:00am to 4:00pm with the expectation to participate in on-call hours for evenings and weekends.
• Create an environment that aligns with CBI’s purpose and values, drawing and retaining high-performing talent that naturally lives the values of the organization.
• Work with the Director/SMO to foster and deepen relationships with existing business partners and stakeholders to increase volume with existing services and to identify gaps that create new service delivery opportunities.
• Manage the daily operation of assigned residences to assure quality services that meet the therapeutic, social, emotional, health, and safety needs of the clients, in accordance with CBI Health Group’s Philosophy of Care, established Policies & Procedures, Standards of Conduct, Best Practices, and regulatory requirements
• Provide team leadership for our residential homes, schedule Direct Support Specialists and Team Lead staff, provide home-specific onboarding and training, and ensure team members understand their roles and are performing to expectations
• Monitor Client and staff's safety, minimize risks and ensure the environment is safe at all times
• Manage ongoing maintenance of all residences and equipment, ensuring monthly inspections are completed to ensure safety standards, codes and licensing requirements are met
• Ensure homes are well stocked with groceries and household supplies
• Work collaboratively with the Clinical Care Manager in hiring Team Lead and Direct Support Specialist staff, developing monthly outing plans, and ensuring follow through on the Individual Support Plan, Plan of Care, and Behavioural Support Plan
• Liaise proactively with other business partners in Operations, People and Culture, IT, Marketing, Finance, Quality and Risk, sharing best practices and collaborating on provincial or national initiatives
• Ensure all individual needs and contractual obligations are met or exceeded while maintaining alignment with the budget and business needs
• Ensure monthly financial and key performance indicator (KPI) reports and results for the region and independent business units are analyzed and actioned.

What you will need to be successful

• Have post-secondary education in a Health Facility Operations, Business or Public Administration or a related discipline (Asset)
• Have a minimum of 2 – 5 years management experience in an operations role, health care environment is an asset (experience in a residential & transitional setting would be preferred).
• Have a track record of successful health care operations management and/or residential home management.
• Inspire team work with a high degree of professionalism.
• Be open to direction and works well in a collaborative and fast paced environment.
• Possess excellent communication and organizational skills, with the ability to work as part of a team in a multi-tasking environment.
• Be committed to ensuring a positive client and family experience.
• Ability to travel from home to home within the community- Valid Driver's license and insurance required.
• Understand health equity, diversity and Inclusion strategies.
• Be Computer literate and proficient in Excel, Word and Outlook.
• Preferably, have strong knowledge of the health care service system, health care management in home and community care.
• Ability to work a flexible schedule depending on the needs of the homes.

Join us at CBI Home Health – where your care matters

To learn more about CBI, please visit www.cbihomehealth.ca

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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