Operations Manager

A premier global healthcare retail brand and vertically integrated supply chain leader is seeking an experienced, grounded Operations Manager to join their dynamic logistics team in Delta, BC.

This hands-on role plays a critical part in the operational execution, leadership, and daily workflow of a state-of-the-art manufacturing and distribution centre. The ideal candidate will bring a strong operational background across fast-paced warehouse or production environments, sharp analytical capabilities, and a commitment to visible, floor-level team leadership. You will be responsible for overseeing multi-shift operations, coaching frontline supervisors, driving Lean process improvements, and spearheading the operational launch of a brand-new e-commerce fulfillment channel to ensure peak service, quality, and safety performance.

Key Information
Position: Operations Manager, Manufacturing & Distribution
Location: Delta, BC
Position Type: Full-time, Permanent Position
Salary Range: $100,000 – $125,000 / year (base salary, commensurate with experience) + 15% Manager Performance Bonus Potential
Schedule & Shift: Monday–Friday 40 hours/week (shift availability between 6:00 AM – 8:00 PM; occasional weekend coverage)

Minimum Eligibility Requirements
Minimum 5 years of relevant leadership experience managing fast-paced warehouse, distribution, or manufacturing operations (minimum 20+ headcount).
Demonstrated ability to manually pull, synthesize, and report on operational data using MS Excel across disconnected systems.
Ability to successfully clear a criminal background check and provide 2 professional supervisory references.

Note: While all applications are appreciated, only qualified candidates currently residing in British Columbia will be considered.

Advantages
Competitive Compensation: $100,000–$125,000/year base salary range plus annual performance bonus potential (15% target).
Comprehensive Health & Benefits Package: Extended Health, Medical & Dental Coverage.
Balanced Schedule: Standard Monday-to-Friday schedule offering work-life stability.
Strategic Growth: Key leadership involvement in launching a brand-new e-commerce startup initiative directly out of the Delta facility.
Long-Term Stability: Career progression within an expanding global healthcare supply chain leader.
Supportive Leadership: Collaborative, safety-first environment reporting directly to the Head of Logistics.

Responsibilities
Operational Leadership & Execution: Provide visible, hands-on leadership across daily warehouse, assembly, and distribution operations to achieve productivity, throughput, and safety targets.
Data Management & Reporting: Calculate essential warehouse operational metrics manually using MS Excel, bridging data gaps across multiple in-house, non-interconnected systems to analyze trends and drive workflow planning.
Proactive Gap & Bottleneck Identification: Conduct regular floor walk-throughs to proactively spot workflow gaps, ask clarifying questions, resolve bottlenecks, and enforce strict WorkSafeBC standards.
People Management & Mentorship: Lead, coach, and mentor 2 direct frontline team leads and 30+ indirect operational associates, conducting regular 1-on-1s, fostering talent development, and building a humble, collaborative team culture.
Fulfillment & Stock Accuracy: Oversee end-to-end receiving, staging, picking, and shipping priorities to maintain high stock accuracy and on-time delivery.
Continuous Improvement: Execute Root Cause Analysis (RCA) on operational discrepancies, implementing Lean and 5S initiatives to streamline dispatch and optimize departmental labor budgets.
Cross-Functional Collaboration: Partner with Demand Planning, QA, Maintenance, and Procurement to manage workload fluctuations and material readiness.

Qualifications
Technical & Operational Skills
5+ Years Leadership Experience: Proven track record leading multi-shift warehouse, distribution, or manufacturing teams (managing 20+ associates).
Strong MS Excel & Data Analysis Skills: Intermediate to advanced Excel proficiency required (PivotTables, VLOOKUP/XLOOKUP formulas, data manipulation, and trend analysis). Must be comfortable in an environment with manual reporting processes and disparate software tools.
Metric Calculation & Workflow Planning: Ability to calculate core warehouse metrics (labor efficiency, picking accuracy, throughput, storage density) and build actionable operational plans from raw data.
Safety & Regulatory Knowledge: Solid understanding of provincial WorkSafeBC Health & Safety legislation, risk mitigation, and accident investigation procedures.
Lean / Continuous Improvement: Knowledge or certification in Lean Management, 5S, or Kaizen process optimization techniques is preferred.

Interpersonal & Leadership Competencies
Grounded & Team-Oriented Leadership: High level of humility, accountability, and a collaborative mindset focused on team execution and customer success.
Clear & Specific Communication: Ability to communicate with clarity, depth, and specific concrete examples when detailing operational challenges, solutions, and scope of responsibility.
Proactive Problem Solving: A self-starter attitude with the initiative to ask probing questions, identify operational information gaps early, and execute solution-oriented workflows.

Education
Post-secondary education or diploma in Business Administration, Logistics, Supply Chain Management, Operations, or a related field is an asset.

Summary
If you have the skills and qualifications detailed above, we would love to connect further.

Send your updated resume directly to [email protected]
Please ensure to state the job role in the email subject line.

While all applications are appreciated, only qualified candidates currently residing in the British Columbia area will be considered and contacted.

For more opportunities with us, please visit:

https://www.randstad.ca/job-seeker/explore-sector

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.