Operations Manager, Growth Platforms

Job Type: Permanent
Work Model: Hybrid
Reference code: 135830
Primary Location: Calgary, AB
All Available Locations: Calgary, AB; Montreal, QC; Ottawa, ON; Quebec City, QC; Toronto, ON; Vancouver, BC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

--

As ambassadors, our goal is to innovate, personalize our voice in the market, establish and extend our lead over the competition. Scroll down to learn more about you next opportunity!

What will your typical day look like?

As Operations Manager, Growth Platforms, you will be part of the core Growth Platforms team and play a key role in translating strategy into execution. You will help develop and operationalize Growth Platform portfolio-wide priorities, support annual and quarterly planning, improve governance and reporting, and coordinate execution across priority alliances and technology relationships. You will work closely with Growth Platform Leaders, Lead Growth Platform Partners, business and industry leaders, and cross-functional teams to support investment decisions, performance management, pipeline growth, budget discipline, and operating model improvements across the portfolio.

• Maintain consistent, high-quality processes and deliverables by coordinating internal service providers, external vendors, and cross-functional contributors as required.
• Run the annual Growth Platforms operating calendar, coordinating strategic planning and portfolio design (portfolio structure, plans, targets, and funding, plus Sales Executive coverage, targets, and management objectives) so that each cycle informs the next.
• Provide financial stewardship and performance reporting, including budget and ROI oversight, monthly spend and allocation reporting, business case reviews, funding recommendations, period-end results for Growth Platforms, Industry, and Resell, and Sales Executive dashboards and management objective progress updates.
• Prepare for and support executive governance reviews, including monthly and quarterly Growth Platform, Industry, and Portfolio reviews, biweekly Resell pipeline reviews, and leadership reviews for Resell and Sales Executives, tracking progress against plan, actions, and escalations.
• Coordinate the talent, succession, and promotion planning cycle, including preparation for mid-year and year-end reviews, to support calibrated talent actions and the promotion slate.
• Support rewards and recognition by preparing inputs for Sales and Resell Executive incentive payment cycles
• Provide year-round operational enablement and communications: maintain team directories, org charts, distribution lists, team sites, and access controls; manage work breakdown structures and calendar invites; prepare new-hire introduction notes and team communications; and coordinate offshore delivery team requests, handoffs, and follow-up.

About the team

Growth Platforms is an integral part of Deloitte Canada’s growth strategy, helping the firm bring together Deloitte’s capabilities with leading technology organizations to create differentiated offerings and solve complex client challenges. The portfolio includes strategic alliances and technology relationships that support market activation, pipeline development, sales enablement, resell, Operate, AI-enabled solutions, and industry-focused growth. The team includes Lead Growth Platform Partners, Growth Platform Leaders, alliance and relationship professionals, sales executives, and a core strategy and operations team that enables planning, governance, reporting, and execution across the portfolio.

This is a collaborative, fast-moving team that brings structure, insight, and execution discipline to a complex portfolio. We work closely with senior leaders across businesses, industries, geographies, and enabling functions to turn strategic priorities into measurable outcomes. The Operations Manager helps run the team’s annual operating rhythm, from planning and funding through performance reporting, governance, and talent cycles.

Reporting to the Director, Growth Platforms, the Operations Manager will be self-motivated, highly organized, analytical, and comfortable operating in ambiguity. The successful candidate will bring strong judgment, attention to detail, stakeholder management skills, and a continuous improvement mindset. They will work with Growth Platform Leaders, Lead Growth Platform Partners, Sales Executives, and subject matter experts across Finance, Marketing, Talent, IT, Privacy, and other enabling teams.

Enough about us, let’s talk about you

You are someone with:

• 10+ years of experience in professional services, business operations, strategy execution, sales operations, alliance management, program management, or a related field.
• Experience managing complex strategic and operational programs with multiple stakeholders, workstreams, priorities, and deadlines.
• Strong ability to design, manage, and improve operational processes, governance routines, reporting mechanisms, and execution cadences.
• Experience leveraging AI and automation to streamline operational processes, improve data-driven decision-making, and identify opportunities for greater efficiency and productivity across the organization.
• Demonstrated experience working with senior stakeholders in a complex matrix environment, with the ability to influence, coordinate, and drive alignment without direct authority.
• Advanced proficiency with Microsoft Excel, PowerPoint, Word, and collaboration tools; experience with dashboards, reporting, automation, or data visualization tools is an asset.
• Strong written and verbal communication skills, with the ability to synthesize information into clear executive-ready materials, updates, and recommendations.
• A continuous improvement mindset, with comfort identifying operational gaps, simplifying processes, and bringing structure to ambiguous or evolving priorities.
• Experience with budget, spend, and ROI tracking, including preparing reporting and business case inputs for leadership review.
• Experience with talent, performance, or compensation cycles, and the discretion to handle confidential HR and financial information.
• Up to 10% travel required.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.