Posted 28 days ago
Operations Manager - Western Canada
@ United Services Group
Kelowna, BC · Vancouver, BC · Abbotsford, BC · Surrey, BC
Overview
United Services Group is hiring an Operations Manager for Western Canada to serve as the key liaison between the company and its subcontracted Partners in the assigned regions. The role covers partner recruitment and performance, partner change-overs, issue escalation and legal and process compliance, with frequent travel and rotating shifts. The posting states group health, dental and vision coverage and a pension plan after one year.
Responsibilities:
- Recruit and build a resource pool of trained partners in the regions
- Manage partner performance and change-over processes
- Ensure legal and process compliance of partners
- Escalate and resolve partner issues
- Maintain partner data in Salesforce
Requirements summary:
- Post-secondary degree in business administration or related field
- Minimum 5 years of operational experience
- Strong negotiation and conflict management skills
- Willingness to travel frequently
- Ability to work flexible rotating shifts
- French or Spanish is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-09
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 5+ years |
| Schedule | day, evening |
| Travel | air: moderate · ground: moderate |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | French, Spanish |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business administration |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
United Services Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Achieving Service Excellence
Full company description
United Services Group is the holding company of two specialty companies, United Services Group is the parent company of United Energy Services, our non-union division, and United Technical Services, our union division. We are a full-service specialty contractor serving general contractors and Utilities in the Nuclear, Fossil, Natural Gas, Solar, and Petrochemical Industries. United Services Group provides our customers with a partner with over 200 years of combined experience in the power generation market. We deliver value to our clients by providing a partner that offers multiple specialty services from a single supplier. We pride ourselves in providing our clients with accurate cost assessments as well as confident scheduling for your projects. These assessments along with our field experience enables us to plan our projects to be completed on time, ahead of schedule, and under budget. Safety is our first and most important company value. We have made a company commitment to safety and our employees work performance is driven by this responsibility. Our daily safety topics are discussed in all pre-job as well as post-job briefs, both on-site and in our home office. Our staff is an integral part of our safety culture and we encourage them to take a hands-on approach while in our home office, on a field assignment and through the development of safety processes for continual company improvement. United Services Group holds both the ASME S-Stamp and National Board R-Stamp Certificates of Authorization. Our quality assurance program meets the requirements of ASME NQA-1 and 10 CFR 50 Appendix B. We set ourselves apart from the competition by building a team of skilled employees and not just assembling a workforce. Our craftsmen are specialized in their skill sets and our supporting staff is cross trained to honor our commitment to providing our customers with superior service.
- LinkedIn followers
- 2,763
- People associated on LinkedIn
- 55
- Reported office locations
- 2505 Hutchison McDonald Rd, Charlotte, North Carolina 28269, US
- 6740 SE 110th St, Unit 409, Belleview, Florida 34420, US
- 4770 E 2nd St, Suite B, Benicia, California 94510, US
- 3670 Underwood Rd, La Porte, Texas 77571, US
- Business categories
- Rental
- Customer Service
- Staffing Agency
- Other recorded names
- United Services Group
- United Services Group, an Inc. 5000 Company
- Specialties
- Field Welding
- Field Machining
- Staff Augmentation
- Repair Services
- Specialty
- Shop Fabrication
- Pre- and Post-Weld Heat Treating
- Equipment Rental
- Staffing
- Welding
- Machining
- Field Services
- and Weld Testing Facility
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
United Services Group is the holding company of two specialty companies, United Services Group is the parent company of United Energy Services, our non-union division, and United Technical Services, our union division. We are a full-service specialty contractor serving general contractors and Utilities in the Nuclear, Fossil, Natural Gas, Solar, and Petrochemical Industries. United Services Group provides our…
| Field | Value |
|---|---|
| Industry | Oil and Gas |
| Company size | 51-200 employees |
| Headquarters | Charlotte, North Carolina |
| Organization type | Privately Held |
| Year founded | 2013 |
| Specialties | Field WeldingField MachiningStaff AugmentationRepair ServicesSpecialtyShop FabricationPre- and Post-Weld Heat TreatingEquipment RentalStaffingWelding |
| Open jobs on Jobsy | 84 |
| View page |
About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
The role's focus is to be a key liaison between United and the Partners (Subcontractors) within the specified regions. This role will play an important part in collaborating internally across regions with the Retention, Learning & Development (L & D), Finance and Equipment Services departments and externally with third party vendors to ensure that our Partners needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. The role will also work closely within other team member's to enhance the Partner skillsets, performance, and experience. This role will focus on ensuring Legal and Process Compliance, Partner Recruitment and Performance Management, Partner Change Overs (PCO’s), Issues Escalation and Compliance.
Duties and Responsibilities
- Execution of United Services Group’s Vision, Mission, Values and Strategic plans.
- Manage Partner Recruitment process and create a Resource Pool of trained Partners within the regions.
- Ensure legal compliances of Partners by implementing United Hiring Packages.
- Provide key support to the Regional teams in managing the performance management process with the Partners.
- Lead and manage the Partner Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.
- Managing Partner Issues Escalation process in collaboration with RPM.
- Attending legal “Discoveries” on behalf of United Services Group, if required
- Calibration Walks with Account Management teams and Partners.
- Implementing guidelines, processes, and procedures for Partner Relations Department
- Ensure overall compliance of guidelines, policy & procedures with Partners and their cleaners.
- Ensure data integrity pertaining to Partners within Salesforce.
Job Requirements and Expectation
- Available to address customer and Partner needs and concerns in a timely manner.
- Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
- Ability to deal with high level of stress and solve problems as they arise.
- Ability to work flexible shifts on a rotation basis.
Key Competencies
- Business acumen
- Task management & Planning skills
- Communication Skills: Active listening, verbal, and written communication skills
- Conflict management & negotiation skills.
- Needs assessment and information gathering.
- Advanced Technology competency
- Managing budgeting & costing (Cost Breakdowns)
- Expertise in floor-care and cleaning procedures is an asset.
- Process and compliancy driven.
- Superior time management and problem-solving skills.
- Ability to work independently.
Education/Experience
- Post-secondary degree in business administration or related field.
- Minimum of 5 years’ operational experience.
- French or Spanish would be an asset
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