Posted 21 days ago
Overnight Front Desk Agent
@ Marriott International
Whistler, British Columbia
Overview
Marriott International is hiring a full-time overnight Front Desk Agent (Overnight Service Express Agent) for its Westin property, starting November 2026. The role covers guest check-in and check-out, phone calls, room account charges, In Room Dining orders and light business centre work. The posting describes a supportive team and benefits including staff discounts and a wellness allowance.
Responsibilities:
- Check guests in and out and handle calls and guest requests
- Post and verify room account charges and balance the shift
- Take In Room Dining orders and upsell rooms and outlets
- Monitor security and report unusual activity
- Perform business centre and light admin tasks
Requirements summary:
- Minimum two years of customer service experience
- Strong verbal and written communication skills
- Computer skills in Microsoft Office, Galaxy and Lightspeed
- Basic accounting knowledge for guest charges
- Ability to stand for 8-hour shifts and lift boxes of stock
- Satisfactory criminal record check
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-17
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | overnight |
| Travel | air: none · ground: none |
| Position | Mostly standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Background checks | criminal record |
| Perks mentioned | Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Marriott International
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
- LinkedIn followers
- 3,251,190
- People associated on LinkedIn
- 214,724
- Reported office locations
- 10400 Fernwood Road, Bethesda, MD 20817, US
- Omar Al Mukhtar Street, Doha, Doha, QA
- 22 Abd El Hamid Street, Cairo, Cairo, EG
- SHK. Rashid Bin Saeed Street, Abu Dhabi, Abu Dhabi, AE
- 10400 Fernwood Rd, Bethesda, MD 20817, US
- Business categories
- Travel
- Resorts
- Leisure
- Music
- Tourism
- Events
- Hospitality
- Franchise
- Hotel
- Restaurants
- Fashion
- Food and Beverage
- Customer Service
- Food Processing
- Other recorded names
- Fairfield Inn & Suites by Marriott Orlando International Drive/Convention Center
- Marriott North Charleston
- Marriott International, Inc.
- Careers at Marriott
- Fairfield Inn & Suites By Marriott - Charlotte Matthews
- Fairfield Inn & Suites by Marriott New York Manhattan/Downtown East
- SpringHill Suites by Marriott Grand Island NE
- Fairfield Inn & Suites Avon
- Marriott Orlando Downtown
- SpringHill Suites
- The Residence Inn by Marriott - Worcester
- Residence Inn Marriott
- The Residence Inn by Marriot - Yonkers
- Residence Inn Denver Downtown
- Residence Inn Kapolei
- Marriott International
- Specialties
- Hospitality
- Lodging
- Business Travel
- Travel
- Hotels
- CSR
- Sustainability
- and DEI
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Bethesda, MD |
| Organization type | Public Company |
| Specialties | HospitalityLodgingBusiness TravelTravelHotelsCSRSustainabilityand DEI |
| Open jobs on Jobsy | 11 |
| View page |
Start Your Journey With Us
WESTIN At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin. |
Position Details:Full time
Schedule: Overnight
Start date: November 2026
The Impact You’ll Make:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company. The Overnight Service Express Agent is responsible to assist guest with check-ins and check-outs, to answer the telephones, respond to guest inquiries, provide In Room Dining options, and take In Room Dining orders.
The Wellness you Deserve:
- We’ll support you in and out of the workplace by offering:
- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Complimentary Staff Meal
- Summer & Winter Wellness package up to $2000/yr
What we are looking for:
- A warm, people-oriented demeanor
- A team-first attitude
- Inspired to help and interact with others
Position Requirements:
- Provide prompt and efficient check in and out while adhering to Westin standards
- Upsell rooms and suggest the use of outlets on the property
- Solicit qualified new members for the Marriott Bonvoy preferred guest program
- Provide various concierge services when concierge is unavailable
- Explain services and packages available within the hotel
- Follow basic accounting principles: collect, post, verify and be able to explain all charges on a guest’s room account
- Process express check outs and delayed charges
- Control security measures by observing and reporting any unusual activities and potential problems
- Conduct business center activities such as photocopying, faxing, printing and occasional admin duties
- Handle all telephone calls while maintaining Westin’s operating procedures
- Utilize knowledge of other departments to transfer calls efficiently and effectively to increase sales and customer satisfaction
- Troubleshoot deficiencies and assign maintenance tasks as needed
- Assign guest request to appropriate associate/department
- Maintain knowledge of In Room Dining menu and procedure and adhere to these procedures
- Balance personal audit at the end of each shift
- Follow basic accounting principles including all credit procedures
- Use Microsoft Office, Galaxy and Lightspeed
- Comply with WRS’s Occupational Health and Safety Program and the Regulations of WorkSafeBC
- Report any unsafe conditions, practices or injuries to their supervisor as soon as possible
- Set a good safety example
- You may be required to stand for an 8 hour shift
- Occasional physical labour will be required to carry boxes of paper and other stock
- Requires manual dexterity to use and operate all necessary equipment
- All other duties as assigned
- Ability to provide a satisfactory criminal record check
Skills & Experience:
- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Ability to access, input, analyze and retrieve information from computers
- Detailed knowledge of Whistler area and available services
- Minimum of two years' experience in a customer service environment
- Previous experience in a similar role in a similar size/type of property
Health & Safety:
Health & Safety is at our core!
- Safety orientations to ensure you feel safe at work
- Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
- Monthly safety committee meetings
You’re welcome here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
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