Planner, Demand Planning

Silk & Snow is seeking an analytical Planner, Demand Planning to join our Demand Planning team reporting to the Manager, Demand Planning. In this role, you will be responsible for owning and optimizing SKU-level demand forecasting, inventory strategy, and replenishment planning across retail, wholesale, and DTC channels in North America (Canada and the US). You will collaborate closely with Logistics, Merchandising, Marketing, and Finance to ensure optimal in-stock positions, prevent excess inventory, and support seamless new product launches (NPI) in a fast-paced, high-growth environment.

In this role you will:

• Build, refine, and maintain 12-to-18-month rolling SKU-level forecasts across DTC, retail, and wholesale channels in Canada and the US.
• Incorporate historical sales data, seasonality, promotional calendars, marketing campaigns, and market trends to ensure high forecast accuracy and minimal bias.
• Set and monitor reorder points, safety stock levels, and inventory targets across regional distribution centers and 3PL networks.
• Manage Open-To-Buy (OTB) guidelines, manage inventory health for odd-sizing/odd-colors, track weeks of supply, and mitigate risks of stockouts or aged/excess inventory.
• Plan and initiate inter-warehouse transfers (storage to fulfillment, cross-coast, Canada to US), accounting for lead times, inbound containers and DC space constraints.
• Translate validated demand into firm Purchase Orders (POs) with accurate Cargo Ready Dates (CRDs).
• Coordinate with overseas suppliers and internal inbound logistics teams (Manager, Supply & Inbound Operations) to verify lead times, order accuracy, and vendor compliance.
• Partner with Marketing, Merchandising, CX, and Retail Operations on promotional readiness, site changes, product lifecycle decisions (NPI and EOL sell-through), and S&OP pre-reads.
• Partner with Finance on working capital management, landed cost analysis, and budget reconciliation.
• Maintain demand planning dashboards and report weekly/monthly on forecast accuracy, forecast bias, inventory turns, in-stock rates, and vendor actuals vs. forecast to leadership.
• Continuously improve forecasting methodologies, standardize planning templates/SOPs, and leverage ERP and planning tools (e.g., Fulfil.io, Shopify, Power BI) to scale operations efficiently.

The Qualifications and Experience we like to see:

• Bachelor’s Degree in Supply Chain Management, Operations, Business Administration, Engineering, or a related quantitative field.
• 3–5 years of progressive experience in demand planning, inventory strategy, or supply chain planning within an omnichannel retail, e-commerce, or consumer goods environment (DTC experience preferred).
• Advanced proficiency in Microsoft Excel or Google Sheets (pivot tables, advanced formulas, financial/statistical modeling).
• Strong quantitative and statistical fluency with a clear understanding of signal vs. noise in demand forecasting and safety stock modeling.
• Hands-on experience with ERP systems, inventory management software, and e-commerce platforms (e.g., Fulfil.io, Shopify, NetSuite, ApprovalMax).
• Experience planning for long-lead, overseas-sourced products, including container shipments and managing cargo ready date (CRD) slippage.
• Comfort building processes from scratch with limited systems.
• Solid financial literacy with comfort around working capital, Open-To-Buy (OTB) constraints, landed cost analysis, and margin implications.
• Exceptional cross-functional communication and relationship-building skills to collaborate effectively across Marketing, CX, Retail, Sourcing, and Finance.
• Strong problem-solving capability, attention to detail, process adherence, and ability to manage multiple competing deadlines in a fast-paced environment.
• Experience with Business Intelligence and visualization tools such as Power BI, BigQuery, or SQL.
• Prior experience planning across both Canadian and US markets across multi-channel distribution networks (DTC, Retail, Wholesale).
• Familiarity with home goods, furniture, or bedding categories and multi-facility 3PL supply chain logistics.

Why our team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision.
• Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement

Additional Information:

This is a current open position. The salary range for this position is $55,000.00 - $70,000.00 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion and Belonging:

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.