Posted 21 days ago
Product Support Representative
@ ASSA ABLOY
St. Laurent, Manitoba
Overview
ASSA ABLOY is hiring a Product Support Representative to provide technical support and training for entrance system products across the US and Canada, based at its Monroe, NC corporate office. The role involves customer and technician support, installation and testing of door equipment, and occasional travel.
Responsibilities:
- Provide technical support and training for entrance system products
- Support field technicians and installers
- Travel to customers to train technicians
- Support sales and R&D projects
- Identify and document compliance training
Requirements summary:
- Significant service and technical experience
- Product knowledge of Besam, Record, Stanley, Horton products
- AAADM certified inspector
- Strong analytical and communication skills
- Ability to work remotely without direct supervision
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Travel | air: moderate · ground: moderate |
| Work setting | Office, Client sites, Home |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Licences & certifications | AAADM certified inspector |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ASSA ABLOY
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 150 billion and 63,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have responsibilities to grow with and opportunities to explore? Join us!
- LinkedIn followers
- 301,905
- People associated on LinkedIn
- 12,570
- Reported office locations
- Klarabergsviadukten 90, Stockholm, SE-10723, SE
- 1900 Airport Rd, Monroe, NC 28110, US
- Borupvang 5d, Ballerup, Capital Region 2750, DK
- 33 Canton Rd, Yau Tsim Mong, Hong Kong, HK
- Dukes Court, Woking, England GU21 5BH, GB
- 10027 S 51st St, Phoenix, AZ 85044, US
- Lodjursgatan 1, Landskrona, Skane County 261 44, SE
- Rua Augusto Ferreira de Morais, 618, Sao Paulo, SP 04763-001, BR
- Strada Preciziei 5, Bucharest, Bucharest 062202, RO
- Center Ridge Dr., Austin, Texas, US
- School St Portobello Works, Willenhall, GB
- 110 Sargent Dr, New Haven, Connecticut 06511, US
- Jinzhong Road, Changning, Shanghai, CN
- Allmendstrasse 24, Fehraltorf, CH
- Hargrave Place, Mentone, AU
- 176 Progress Road, Johannesburg, ZA
- Business categories
- Biometrics
- Building Material
- Consumer Electronics
- Electronics
- Furniture
- Homeland Security
- Information Technology
- Manufacturing
- Public Safety
- Security
- Service Industry
- Smart Home
- Machinery Manufacturing
- Other recorded names
- ASSA ABLOY
- ASSA ABLOY Group
- Specialties
- Locks
- access control
- door automatics
- door closers
- security solutions
- mobile keys
- Safety and convenience
- Identification
- biometrics
- secure id management
- ASSA ABLOY is the global leader in access solutions
- and Helping people feel safe
- secure and experience a more open world
- Profile identifies a recruitment agency
- No
- Reported total investment
- 268,622,572
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 150 billion and 63,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of…
| Field | Value |
|---|---|
| Industry | Wholesale Building Materials |
| Company size | 10,001+ employees |
| Headquarters | Stockholm |
| Organization type | Public Company |
| Year founded | 1994 |
| Specialties | Locksaccess controldoor automaticsdoor closerssecurity solutionsmobile keysSafety and convenienceIdentificationbiometricssecure id management |
| Open jobs on Jobsy | 40 |
| View page |
The successful candidate will be responsible to provide technical support and training for ASSA ABLOY Entrance System PDS products, brands and competitive equipment. The key responsibilities include but are not limited to providing technical support, provide product feedback, support and auditing, installing and testing of door equipment and working closely with the R&D team. This position will require some travel around the US and Canada on occasion. The position sits in our Monroe NC corporate offices reporting our Manager of Product Support.
Primary Responsibilities
- Support field technicians, installers and contractors to provide training and guidance where needed
- Provide phone, on-line and documentation support
- Travel to support customers and train technicians
- Support special Sales and R&D projects
- Work closely with Quality and Part departments as needed
- Be AAADM certified trainer
Goals and Compliance
- Support individual & departmental goals
- Assist districts and service providers in a professional and proactive approach
- Participate in regular meetings & communicate with department supervisors on projects and activities to increase customer service and satisfaction
- Identify & document any required ASSA ABLOY Entrance Solutions compliance training for technicians and installers
- Ensure compliance with all established policies, procedures and regulatory codes and standards.
Requirements
- Significant service and technical skills and experience is required.
- Analytical skills are required.
- Excellent time management, ability to travel is required.
- Excellent communication (oral and written) skills and strong team approach to work environment.
- Product knowledge of Besam, Record, Stanley, Horton and other major manufactures products for Slide, Swing, Fold and Revolving doors
- Have the ability to work remotely without direct supervision on a regular basis
- Must be a self-motivated goal oriented individual
- Needs to be able to offer suggestions and ideas with a well thought out plan
- AAADM Certified inspector
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.