Posted 4 months ago
Bilingual Product Support Representative - Contact Center
@ Brandt in Canada
Moncton, New Brunswick
Overview
Brandt in Canada is hiring a bilingual product support representative for its 24/7 contact center. The role handles parts availability, pricing and order processing across phone, email and text, and supports field staff on parts issues. Bilingual French and English is mandatory, and the posting mentions flexible shifts and competitive, market-based pay.
Responsibilities:
- Answer parts availability and pricing inquiries by phone, email and text
- Process parts orders accurately and quickly
- Confirm inventory availability and shipping timelines
- Support field staff on product and parts issues
- Navigate multiple internal and partner systems simultaneously
Requirements summary:
- Mandatory bilingual French and English
- Strong problem-solving focused on customer satisfaction
- Detail-oriented with focus on order accuracy
- Flexible to work various shifts in a 24/7 center
- Inbound call center experience is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-07-06
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Retirement plan, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Brandt in Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 785 |
What You Will Be Responsible For
- Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text.
- Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations.
- Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
- Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
- Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
- Navigate multiple internal web-based applications and 3rd party partner systems simultaneously to deliver a seamless customer service experience in a fast-paced environment.
- Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction.
- Meet and/or exceed current KPI's.
- Other duties as assigned.
What We Look For
- Strong problem-solving skills with a focus on customer satisfaction.
- Excellent verbal and written communication; Bilingualism in French and English is mandatory.
- Skilled multitasker with the ability to navigate multiple systems efficiently.
- Detail-oriented with a focus on order accuracy.
- Team player who thrives in fast-paced environments.
- Flexible to work various shifts in a 24/7 support center.
- Inbound call center experience is considered an asset.
What We Offer
- Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Advancement opportunities within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
- Retirement planning: Pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that.
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