Posted 2 months ago
Product Support Representative
@ Brandt in Canada
Moncton, New Brunswick
Overview
Brandt, a privately owned family company with over 170 locations across Canada, the USA, Australia and New Zealand, is hiring a full-time Product Support Representative. The role processes parts orders, answers pricing and availability questions, and coordinates with vendors, working shifts in a 24/7 service center. The posting states competitive wages, training, advancement, benefits and pension or RRSP matching.
Responsibilities:
- Process parts orders accurately and quickly
- Respond to pricing and availability inquiries by phone, email and text
- Make outbound sales calls to generate parts orders
- Coordinate with multiple vendors to fulfill customer requests
- Support field staff with product and parts issues
Requirements summary:
- Strong customer service and problem-solving skills
- Excellent verbal and written communication
- Detail-oriented with high accuracy in order processing
- Ability to navigate multiple systems in a fast-paced setting
- Flexible to work various shifts in a 24/7 service center
- Experience in outbound sales or call centres is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-08-26
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Retirement plan, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Brandt in Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 788 |
The Product Support Representative is responsible for supporting Brandt’s coast to coast branch network by processing parts orders, responding to pricing and availability inquiries and coordinating with vendors to ensure timely and accurate fulfillment.
Who We Are
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
- Initiate outbound sales calls to customers to generate parts orders and support branch network sales goals.
- Respond promptly to parts pricing inquiries via phone, email, and text to provide accurate and timely information.
- Engage actively with customers through attentive listening to understand needs and recommend appropriate solutions.
- Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
- Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
- Coordinate with multiple vendors to offer customers various parts options, ensuring requests are met efficiently.
- Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
- Navigate multiple web applications and systems simultaneously to deliver seamless customer service in a fast-paced environment.
- Contribute to team success by collaborating with colleagues and maintaining high standards of customer satisfaction.
What We Look For
- Strong customer service skills with a focus on satisfaction and problem-solving.
- Excellent verbal and written communication; French considered an asset
- Skilled multitasker with the ability to navigate multiple systems efficiently
- Detail-oriented with high accuracy in order processing
- Team player who thrives in fast-paced environments
- Flexible to work various shifts in a 24/7 service center
- Experience in outbound sales or call centers considered an asset
What We Offer
- Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
- Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.