Posted 3 days ago
Reservations Agent
@ Coast Hotels
Vancouver, British Columbia
Overview
Coast Hotels is hiring a Central Reservations Sales & Service Agent to handle reservation inquiries by phone, email and fax, promote packages and support guests and Ambassadors. The role is based in the downtown Vancouver office and requires a flexible schedule including evenings, weekends and holidays.
Responsibilities:
- Process reservation inquiries by phone, email and fax
- Sell packages to achieve room sales targets
- Handle confidential guest information and complaints
- Draft correspondence and maintain organized records
Requirements summary:
- Secondary school diploma
- 1-2 years related experience, 6 months in customer service
- Advanced communication and customer service skills
- Intermediate MS Office skills
- Flexible schedule including evenings, weekends and holidays
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Schedule | evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | High school (required) |
| Perks mentioned | Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Coast Hotels
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Refreshingly Local™
Full company description
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do. Discover our collection of over 49 hotels in Canada and the USA, each as unique and varied as its location, with a style, personality, and sense of place all its own, while delivering exceptional value and an unmatched dedication to our guests, backed by our innovative Coast Rewards loyalty program. Visit www.coasthotels.com or call 1.800.716.6199. Please note: Our LinkedIn inbox is not monitored 24/7. If you have a guest inquiry, our Central Reservations team would be happy to help at 1.800.716.6199 during regular business hours. Looking to join our team? We don’t process job applications here, but you can check out all our current openings and apply at www.coasthotels.com/careers.
- LinkedIn followers
- 10,944
- People associated on LinkedIn
- 455
- Reported office locations
- 700- 535 Thurlow Street, Vancouver, BC V6E 3L2, CA
- 1301 6th Ave, Seattle, Washington 98101, US
- Business categories
- Resorts
- Hospitality
- Hotel
- Tourism
- Other recorded names
- Coast Hotels
- Specialties
- hotels
- resorts
- accommodations
- tourism
- and food & beverage
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do. Discover our collection of over 49 hotels in Canada and the USA, each as unique and varied as its location, with a style, personality, and sense of place all its own, while delivering…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Vancouver, BC |
| Organization type | Privately Held |
| Year founded | 1972 |
| Specialties | hotelsresortsaccommodationstourismand food & beverage |
| Open jobs on Jobsy | 10 |
| View page |
At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.
The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department.
Responsibilities:
- Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone, e-mail and fax
- Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures
- Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns
- Drafts correspondence and coordinates related materials
- Maintains accurate and organized files and records
- Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts
- Other duties as required
Skills/Knowledge/Experience:
- Secondary School Diploma
- 1-2 years of related experience with at least 6 months in a customer service role
- Proven ability to learn and operate new technologies
- Advanced communication, interpersonal, and customer service skills
- Some experience with conflict resolution required
- Intermediate level in the use of MS Office Suite
- Understands/speaks a different language is an asset
- Knowledge of hotel reservation systems an asset
- Previous experience in the hotel industry an asset
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule which includes evenings, weekends and holidays
- Able to work in our downtown Vancouver Office
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
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