Posted 2 months ago
Reservations Agent
@ Marriott International
Whistler, British Columbia
Overview
Marriott International is hiring a full-time Reservations Agent for its Westin property in Whistler, starting immediately. The role handles inbound calls and emails, makes and changes reservations, and up-sells room types and services. The posting states a desk-based day of 8 to 10 hours and a wellness benefit of up to $2,000 per year.
Responsibilities:
- Answer and handle incoming guest calls
- Make, modify and cancel reservations
- Provide property, room and Whistler information
- Enter guest data into Lightspeed
- Assist the front desk and liaise with third parties
Requirements summary:
- Previous customer service experience
- Telephone sales and up-selling skills
- Basic computer skills
- Detailed Whistler area knowledge preferred
- Ability to multitask in a busy environment
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-09-03
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Marriott International
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
- LinkedIn followers
- 3,251,190
- People associated on LinkedIn
- 214,724
- Reported office locations
- 10400 Fernwood Road, Bethesda, MD 20817, US
- Omar Al Mukhtar Street, Doha, Doha, QA
- 22 Abd El Hamid Street, Cairo, Cairo, EG
- SHK. Rashid Bin Saeed Street, Abu Dhabi, Abu Dhabi, AE
- 10400 Fernwood Rd, Bethesda, MD 20817, US
- Business categories
- Travel
- Resorts
- Leisure
- Music
- Tourism
- Events
- Hospitality
- Franchise
- Hotel
- Restaurants
- Fashion
- Food and Beverage
- Customer Service
- Food Processing
- Other recorded names
- Fairfield Inn & Suites by Marriott Orlando International Drive/Convention Center
- Marriott North Charleston
- Marriott International, Inc.
- Careers at Marriott
- Fairfield Inn & Suites By Marriott - Charlotte Matthews
- Fairfield Inn & Suites by Marriott New York Manhattan/Downtown East
- SpringHill Suites by Marriott Grand Island NE
- Fairfield Inn & Suites Avon
- Marriott Orlando Downtown
- SpringHill Suites
- The Residence Inn by Marriott - Worcester
- Residence Inn Marriott
- The Residence Inn by Marriot - Yonkers
- Residence Inn Denver Downtown
- Residence Inn Kapolei
- Marriott International
- Specialties
- Hospitality
- Lodging
- Business Travel
- Travel
- Hotels
- CSR
- Sustainability
- and DEI
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Bethesda, MD |
| Organization type | Public Company |
| Specialties | HospitalityLodgingBusiness TravelTravelHotelsCSRSustainabilityand DEI |
| Open jobs on Jobsy | 11 |
| View page |
Start Your Journey With Us
WESTIN At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin. |
Position Start date: Immediate
Expected Hours: Full time
The Impact You’ll Make:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.
A Reservation Agent is responsible for handling incoming calls in a timely, efficient and friendly manner making reservations, responding to inquiries, communicating property information about room types, location, deposits / hotel cancellation policies and marketing initiatives. They provide exceptional guest service to new and existing guests of our property.
The Wellness you Deserve:
We’ll support you in and out of the workplace by offering:
- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Complimentary Staff Meal
- Summer & Winter Wellness Package up to $2000/yr
What we are looking for:
- A warm, people-oriented demeanor
- A team-first attitude
- High attention to detail and a drive to get things done
Position Requirements:
- Answer all incoming calls in a friendly and efficient manner
- Provide guests with the requested information concerning Whistler, the hotel and its services
- Obtain the necessary information from the guests and enter it into the computer system (Lightspeed)
- Daily reports to set up the hotel arrivals
- Future arrival set up
- Cancellation requests
- Liaising with 3rd parties
- Assist Front Desk
- Rate inquiries/billing inquiries
- Respond to emails
- Wholesale reservations
- Marriott cases (through GXP)
- Block special request reservations and suites
- Maintain a clean and well-organized workstation
- Answer questions concerning reservations for employees of other departments
- Comply with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafeBC
- Report any unsafe conditions, practices or injuries to their supervisor as soon as possible
- Set a good safety example
- All other duties as assigned
Skills & Experience:
- Pleasant telephone manner with the ability to be persuasive with telephone sales skills
- Basic computer knowledge
- Preferred detailed knowledge of Whistler area and available services
- Must be effective in sales and up-selling
- Previous experience in a customer service role
- Ability to multi task and prioritize in a busy environment
- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
General Requirements:
- Must be able to sit at a desk for up to 8-10 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task
- Ability to provide a satisfactory criminal record check
Health & Safety:
Health & Safety is at our core!
- Safety orientations to ensure you feel safe at work
- Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
- Monthly safety committee meetings
You’re welcome here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
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