Restaurant Manager – Gerni's Farmhouse

Welcome to this hidden gem in the North Okanagan! Gerni's Farmhouse brings the perfect blend of high-energy fun and authentic Austrian cuisine. Its fast-paced, vibrant, and totally unique atmosphere will make you feel excited every time you step inside this building from 1587.

As Gerni’s Restaurant Manager, you will be responsible for coordinating, supervising and directing all aspects of the Restaurant, while maintaining a profitable outlet, high quality products and service levels. Gerni’s Restaurant Manager is expected to market ideas to promote business; reduce employee turnover; maintain revenue and meet budgeted productivity while keeping quality consistently high.

Responsibilities:

• Ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion
• Liaise with customers regarding special functions
• Ensure that the table appointments, are impeccable and that tables are set correctly
• Ensure that stations have their correct materials in place
• Ensure that faults and defects are reported to Maintenance and acted on appropriately without delay
• Maintain high standards of morale and personal appearance of all staff
• Ensure that all staff are always correctly and smartly dressed, that they offer professional and courteous service to guests
• Ensure fair and equitable discipline, in compliance with regulations
• Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standard
• Investigate and action the causes of staff grievances
• Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified
• Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions
• Ensure regular reviews of all required stock and operating equipment at specified intervals
• Ensure that operating equipment is used properly and not abused, e.g. proper cloths used for cleaning
• Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information
• Hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly
• Administer gratuities in a fair and equitable manner
• Attend to customer complaints in a timely fashion
• Ensure that reports and administration requirements are submitted in a timely fashion
• Create and monitor schedule. Ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation
• Hold regular performance appraisals with staff, identifying areas for development and training needs and ensuring that this training is completed
• Ensure the use of fair and consistent discipline for all employees
• Circulate throughout the restaurant maintaining a positive profile with customers and staff
• Maintain a high degree of interest in self-development, displaying this by making suggestions for realistic improvements
• Any other duties as needed

Requirements:

• 2 years of direct work experience in a management capacity required
• Understanding and experience with Austrian cuisine preferred
• Experience in all aspects of customer service and people management
• Demonstrated ability to lead and direct a team
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Ability to examine and re-engineer food and beverage operations, form new policies, and develop and implement new strategies
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Good training, coaching, and mentoring skills are essential
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing
• Ability to coordinate and organize meetings, exhibits, and other events

Working Conditions:

• Must be able to work weekends and evenings
• Manual dexterity required to use desktop computer and peripherals

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Job Types: Permanent, Full-time

Perks & Benefits:

• Discounted food and spa treatments
• Gift Shop discount
• Deeply discounted room rates available to team members
• Company events
• Monthly employee incentives
• Extended health benefits (dental care, vision care etc.) after 6 months for full-time employees (at least 30 hours weekly)
• Training and development opportunities

Ability to commute/relocate:

• Vernon, BC: reliably commute or plan to relocate before starting work (required)
• Staff Housing is potentially available in shared rooms for full-time employees working 40 hours per week. Please inquire during your interview if interested.

Work Location: In person

Qualified candidates may submit their applications online, incl. a detailed resume, to Mr. Bozidar Gujic, General Manager. Only candidates selected for an interview will be contacted.