Posted last month
Safe and Welcoming Specialist
@ Regina Public Library
Regina, Saskatchewan
Overview
Regina Public Library is hiring a Safe and Welcoming Specialist to deliver direct customer service and incident support, coordinate contracted security and crisis workers, and lead system-wide safe and welcoming strategies and staff training. The role includes evening and weekend shifts that may change with operational need, under collective agreement scheduling rules. A satisfactory criminal record check is a condition of employment.
Responsibilities:
- Deliver direct safe and welcoming customer service and incident support across the system
- Coordinate contracted security and crisis worker agencies
- Lead safe and welcoming strategies with branch management
- Develop and deliver system-wide staff training
Requirements summary:
- Bachelor's degree in justice, social work, restorative justice or equivalent
- Knowledge of trauma-informed, de-escalation and crisis intervention practices
- Experience developing and delivering adult training
- Current First Aid, CPR and AED certification with opioid poisoning training
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Social & community services |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Licences & certifications | First Aid, CPR, AED, Opioid poisoning training |
| Background checks | criminal record |
| Education | Bachelor’s degree (required) |
| Fields of study | Justice studies, Social work, Justice and public safety, Restorative justice |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Regina Public Library
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Discover. Learn. Connect.
Full company description
We are a dynamic hub of literacy, learning, curiosity and new ideas, integral to the social and economic vibrancy of Regina. We inspire individuality, connection and diversity. Mission The Regina Public Library is a board governed, integrated cultural organization that exists to provide opportunities for discovery and learning in an inclusive, customer-centred, and safe environment. Specifically, the RPL offers: Free and open access to resources Community space where people and ideas meet Programs and services that support reading, curiosity and discovery Community opportunities that complement and strengthen the public library offering Values Inspiration - We cultivate and support the joy of reading, lifelong learning and growth. Inclusion - We support physical, intellectual and cultural access for all in a welcoming environment. Service - We seek to understand, anticipate and serve the needs of our customers. Leadership - We are committed to the future of Regina and strengthening our diverse community. Intellectual Freedom - We support intellectual freedom and endorse the Canadian Library Association Statement on Intellectual Freedom. Accountability and Sustainability - We are accountable to the Regina community.
- LinkedIn followers
- 1,976
- People associated on LinkedIn
- 158
- Reported office locations
- 2311 12th Ave, Regina, Saskatchewan S4P 0N3, CA
- 3355 6th Ave, mâmawêyatitân centre, Regina, Saskatchewan S4T 4L8, CA
- 3435 13th Ave, Regina, Saskatchewan S4T 1P8, CA
- 2965 Gordon Rd, Southland Mall, Regina, Saskatchewan S4S 6H7, CA
- 1601 Dewdney Ave E, Regina, Saskatchewan S4N, CA
- 445 14th Ave, Core Ritchie Neighbourhood Centre, Regina, Saskatchewan S4N 6T5, CA
- 331 Albert St, Regina, Saskatchewan S4R 2N6, CA
- 6121 Rochdale Blvd, Regina, Saskatchewan S4X 2R1, CA
- 3130 e Woodhams Dr, Sandra Schmirler Leisure Centre, Regina, Saskatchewan S4V 2P9, CA
- Business categories
- Communities
- Education
- Non Profit
- Other recorded names
- Regina Public Library
- Specialties
- Literacy Programs
- Children's Programs
- Adult Programs
- Outreach Services
- eBooks
- and Newspapers from around the world in Press Display
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are a dynamic hub of literacy, learning, curiosity and new ideas, integral to the social and economic vibrancy of Regina. We inspire individuality, connection and diversity. Mission The Regina Public Library is a board governed, integrated cultural organization that exists to provide opportunities for discovery and learning in an inclusive, customer-centred, and safe environment. Specifically, the RPL offers…
| Field | Value |
|---|---|
| Industry | Libraries |
| Company size | 201-500 employees |
| Headquarters | Regina, Saskatchewan |
| Organization type | Nonprofit |
| Year founded | 1908 |
| Specialties | Literacy ProgramsChildren's ProgramsAdult ProgramsOutreach ServiceseBooksand Newspapers from around the world in Press Display |
| Open jobs on Jobsy | 5 |
| View page |
Libraries build community.
At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help.
JOB SUMMARY:
Reporting to the Lead, Safe and Welcoming, the Safe and Welcoming Specialist performs direct safe and welcoming customer service delivery, facilitates and coordinates with third party security agencies and external social services agencies. Additionally, this position works together with Branch managers and other staff to identify and create strategies that support a safe and welcoming environment including developing and delivering training to all staff throughout the system.
RESPONSIBILITIES:
1. Performs direct safe and welcoming customer service delivery throughout the system as assigned for shifts, including direct customer incident support and post incident debriefing with staff involved using empathy led approaches - may include shift supervision.
2. Facilitates and coordinates with third party security agencies contracted by the library to provide security: coordinating schedules, library focused onboarding and training of security guards, communication with security company and relevant library management, supervisors, and frontline teams.
3. Facilitates and coordinates with external social services agencies contracted by the library to provide crisis workers: coordinating schedules, library focused onboarding and training of crisis worker staff, communication with external social services agencies and relevant library management, supervisors, and frontline teams.
4. Is a lead in collaboration with the Branch Manager, Central (and other relevant managers) for appropriate safe and welcoming strategies for the system, ensuring that strategies align with RPL’s values and strategic directions.
5. Delivery, coordination, and development of system-wide training related to improving safe and welcoming experiences for customers and library staff under the direction of the Branch Manager, Central and in collaboration with People and Culture.
6. Perform related work, including participation on teams as assigned.
QUALIFICATIONS:
1. A bachelor’s degree in human justice; justice studies; social work; justice and public safety; restorative justice or equivalent.
2. Demonstrated knowledge of:
- Principles of trauma informed approaches to customer and human services.
- Principles of de-escalation and crisis intervention that may include suicide risk assessment and social and community services.
- The needs of marginalized communities, including individuals with mental health and addiction challenges, those experiencing homelessness, precariously housed, and related groups.
- The needs of equity deserving groups (including LGBTQ2S+; First Nations/Indigenous; Newcomers and others) and principles of equity and inclusion within the context of public library in Canadian society.
- Basic knowledge of recognizing mental health disorders, trauma and addictions.
- Community focused public safety strategies.
- Critical incident handling and debriefing.
3. Demonstrated ability to establish and maintain positive working relationships with the public, staff, external agencies, and to work as a member of a team.
4. Demonstrated strong oral and written communication skills, including public speaking, and delivering presentations.
5. Demonstrated analytical skills and problem-solving ability, including the ability to evaluate, assess and problem-solve using logical, fact-based reasoning.
6. Experience with development and delivery of training to adults.
7. Awareness of relevant occupational health and safety standards.
8. First Aid, CPR and AED certification, including opioid poisoning training.
This position includes evening and weekend shifts as part of the schedule of work and this is subject to change based on operational need; any changes would be made in compliance with collective agreement scheduling articles.
Closing Date: October 25, 2026
Competition #83/26 - position #21342
Regina Public Library is committed to an inclusive workplace that reflects the community that we serve. The Library welcomes applications from all qualified individuals. A satisfactory Criminal Record Check is a condition of employment.
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