Posted 7 days ago
Sales Support Specialist I
@ Robertson & Company Ltd.
Waterloo, Ontario
SIGNALS
Requirements summary:
- Looking for customer service experience (over the phone is helpful)
- Ability to manage multiple priorities independently in a fast-paced environment
- Ability to effectively work in a customer service environment
- Experience & Qualification Requirements:
- Postgraduate degree required
- 2 years of Customer service experience required
Tools & skills
SalesCustomer serviceProblem solvingData entryCommunication skillsAnalytical skillsBilingualismMicrosoft OfficeCustomer relationship managementSalesforce
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Robertson & Company Ltd.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
Job description
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.
Introduction:
Robertson is seeking a skilled Sales Support Specialist form to join our client in support of an existing vacancy.
Contract Period: 6 months
Pay Rate: Starting form $28 per hour
Location: Waterloo, ON
Location Type: Hybrid
Business Hours: Monday-Friday, Core business hours
Job Responsibilities:
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
Introduction:
Robertson is seeking a skilled Sales Support Specialist form to join our client in support of an existing vacancy.
Contract Period: 6 months
Pay Rate: Starting form $28 per hour
Location: Waterloo, ON
Location Type: Hybrid
Business Hours: Monday-Friday, Core business hours
Job Responsibilities:
- Mortgage Creditor Business
- Team is supporting mortgage creditor insurance
- Supporting brokers via email/phone (Shared inbox)
- Being available to answer phone calls
- Managing shared inbox/responding to brokers
- Answering Q’s about anything to generating mortgage creditor insurance
- Looking for customer service experience (over the phone is helpful)
- Managing multiple priorities
- Problem solving skills with brokers
- Some Data Entry involved in updating their sales systems
- Fairly small team of 6 support specialists with a team lead
- Each team member typically fields 8-10 calls and 40 emails per day
- Excellent customer service and communication skills
- Ability to manage multiple priorities independently in a fast-paced environment
- Detail-oriented with strong problem-solving abilities
- Capable of working both independently and within a team
- Ability to effectively work in a customer service environment
- Team Oriented but also able to work well independently
- Flexible in taking on new tasks and responsibilities to support the salesteam
- Postgraduate degree required
- 2 years of Customer service experience required
- History or knowledge of the mortgage industry
- Strong communication, interpersonal, and analytical skills
- Experience in the Mortgage Creditor Industry is a plus
- Bilingual French/English skills an asset but not required
- Proficient in MS Office, CRM systems like Salesforce, and data entry
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
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