Senior Building Manager, Portfolio Support & Training

Organization Overview

Community Land Trust (CLT) is a social purpose real estate developer focused on creating inclusive communities that people are proud to call home. Established in 2015 and part of the CHF BC group of social enterprises, CLT manages a portfolio of more than 34 properties, representing over 2,600 homes across British Columbia, with an additional 1,200 homes in development and construction. Today, CLT oversees approximately $1.25 billion in real estate assets and is supported by a team of more than 50 professionals committed to advancing affordable housing and resilient communities.

Purpose of the Position

Reporting to the Managing Director of Housing Operations, The Senior Building Manager, Portfolio Support & Training supports the effective operation of housing co-operatives across Community Land Trust’s portfolio, providing operational and relief coverage across multiple properties while serving as a training and mentorship resource for Building Managers.

A core responsibility of the role is leading the onboarding, training, and ongoing development of new and existing Building Managers through structured instruction, hands-on training, coaching, and mentorship. The position works across sites to strengthen role competency, operational consistency, and effective practices.

As a senior on-site representative of Community Land Trust (CLT), the Senior Building Manager works independently to support property operations, residents, Boards of Directors, contractors, and CLT staff. The role exercises sound judgment and problem-solving to help ensure communities are safe, well maintained, financially sustainable, and operated in accordance with co-operative governance requirements, CLT policies and procedures, and applicable legislation.

Key Responsibilities

The Senior Building Manager works on-site at housing cooperatives throughout the Lower Mainland and your responsibilities will include:

Portfolio Support & Relief Coverage

• Provide operational support and relief coverage across housing co-operatives based on portfolio, property, and staffing needs.
• Work alongside Building Managers to provide hands-on operational support, guidance, mentorship, and additional capacity as required.
• Assume day-to-day Building Manager responsibilities during vacancies, leaves, absences, staffing transitions, peak periods, or other circumstances requiring temporary coverage.
• Develop and maintain familiarity with multiple properties, community needs, operational requirements, and established practices to provide effective and responsive support across the portfolio.
• Quickly assess property priorities, outstanding issues, and operational requirements when transitioning between properties or assuming temporary coverage.
• Support Property Managers with operational priorities, property transitions, complex issues, and other portfolio needs as required.
• Support continuity of resident services, property administration, maintenance coordination, financial processes, and Board relations during temporary coverage and staffing transitions.
• Contribute to occupancy and marketing initiatives, including supporting vacancy advertising, open houses, and other activities intended to maintain or improve occupancy.

Training, Mentorship & Building Manager Development

• Lead the onboarding and training of new Building Managers, providing structured instruction, hands-on training, mentorship, and ongoing support to build role competency and confidence.
• Develop, maintain, and deliver training materials, tools, guides, and resources for Building Managers, ensuring training reflects established procedures, operational requirements, systems, inspection protocols, and communication standards.
• Provide ongoing coaching, mentorship, and refresher training to Building Managers to reinforce expectations, address knowledge gaps, and promote consistent operational practices across properties.
• Observe operational practices while working alongside Building Managers and provide constructive guidance and support to strengthen knowledge, skills, and consistency.
• Identify common training needs, operational knowledge gaps, and opportunities for improvement and develop targeted learning resources or training to address them.
• Share practical knowledge, established practices, and operational guidance to strengthen Building Manager problem-solving capabilities and promote consistency across the portfolio.
• Provide feedback to Property Managers regarding recurring training needs, process gaps, and opportunities to strengthen Building Manager practices, procedures, tools, and resources.
• Support Building Managers in navigating complex or unfamiliar operational situations and escalate concerns to the appropriate Property Manager when required.

Property & Maintenance Operations

• Oversee and support day-to-day property operations and administration while providing operational or relief coverage.
• Coordinate maintenance requests, inspections, preventative maintenance, resident turnovers, contractor access, quotations, and completion of work.
• Monitor building conditions, maintenance expenditures, and operational risks, identifying priorities and escalating significant concerns as appropriate.
• Ensure property operations and records are maintained in accordance with CLT policies and procedures, co-operative Rules and Bylaws, and applicable legislation.
• Exercise sound judgment in managing competing priorities and responding to urgent or complex operational matters.

Resident, Administrative & Financial Support

• Respond to member inquiries, concerns, complaints, and conflicts professionally and support the resolution of complex or sensitive matters.
• Prepare correspondence, notices, reports, and operational documentation and maintain accurate and confidential property and member records.
• Maintain housing charge registries and support housing charge calculations, arrears management, payment processing, and collection activities.
• Process invoices, administer petty cash, support month-end processes, and provide required documentation to Accounting and other CLT departments.
• Monitor operating expenses and identify potential budget variances or financial concerns.

Board & Community Relations

• Serve as a key liaison between housing co-operative Boards of Directors, members, contractors, and CLT while providing operational or relief support.
• Support the implementation of Board decisions while maintaining appropriate governance and management boundaries.
• Provide accurate operational information, recommendations, reports, and supporting documentation to Boards of Directors.
• Attend and support Board meetings, Annual General Meetings, and occasional evening meetings as required.
• Build effective working relationships and navigate challenging situations, competing perspectives and conflict, with professionalism and sound judgment.

Qualifications

• No less than four (4) years of progressively responsible experience in multi-unit residential property management, housing co-operatives, strata, affordable housing, or a related environment, with responsibility for property operations, contractor coordination, resident relations, financial administration, and day-to-day property management.
• Demonstrated experience training, onboarding, coaching, or mentoring employees
• Education in Property Management, Real Estate Management, or a related field, or an equivalent combination of education and experience.
• Strong working knowledge of building operations, maintenance coordination, inspections, contractor management, and property administration.
• Demonstrated ability to work independently, manage competing priorities, and respond effectively to changing operational needs across multiple properties.
• Excellent interpersonal, customer service, and conflict-resolution skills.
• Excellent organizational and time-management skills.
• Positive attitude, ability to adapt to change, and superior sense of accountability and responsibility over assigned objectives, outcomes, and records
• Proven ability to communicate clearly and effectively in both written and spoken English
• Experience with bookkeeping, financial administration, budget monitoring, or property-related financial processes.

• Proficiency in Microsoft Office Suite of applications

The following would be considered definite assets:

• Experience with Yardi Voyager
• Experience working with housing co-operatives
• Knowledge of co-operative governance principles and Board operations
• Experience working within nonprofit, affordable housing, or community-focused organizations

Working Requirements

• Ability and flexibility to work on-site at multiple housing co-operative properties throughout the Lower Mainland based on operational needs.
• Ability to travel regularly between properties and other work locations throughout the Lower Mainland.
• Flexibility to work outside regular business hours, including occasional evenings, weekends, and statutory holidays, as required to support operational needs and relief coverage.
• A valid BC driver’s license and access to a reliable vehicle are definite assets

Equity, Diversity and Inclusion

CLT Development Services Society is an equal opportunity employer. We hire based on merit and are strongly committed to equity, diversity and accessibility. Upon request accommodation will be provided throughout the recruitment, selection and/or assessment process to applicants with disabilities. We value diversity and encourage applications from individuals of all backgrounds and experiences.

Compensation

$75,000 to 83,000/year. Salary commensurate with experience and skill level. Additionally, we offer a comprehensive benefits package, including retirement and education allowances.

Placement within this range will be determined according to the candidate's relevant experience, qualifications, and demonstrated competencies.

We thank all applicants for their submissions, however, only persons selected for an interview will be contacted.

This job description, as others, has been designed to indicate the general nature and level of work performed by the incumbent assigned to this role. It is not designed to necessarily comprise of or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of an employee or contractor assigned to the job.

To perform the job successfully, an employee is expected to perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive of the knowledge, skills, and abilities required to serve in the role.