Senior business analyst

Salary

The salary range for this position is CAD $38.88 - $55.89 / hour
Job Summary

The Health Informatics – Clinical Ancillary Services portfolio has a permanent Full-time Senior Business Analyst position available to support our Surgery, Anesthesia, and Medical Device Reprocessing areas across Fraser Health.

Are you ready to apply your technical skills, health informatics knowledge, and analytical expertise to complex clinical systems while continuing to grow as a senior informatics professional? If so, then keep reading!

Your strong logical thinking and problem-solving skills, technical aptitude, sound judgment, and ability to work effectively with clinical, technical, and vendor stakeholders will help you succeed in this role.

About the Position

Utilize your consulting, planning, technical, and analytical skills in this challenging and rewarding Senior Business Analyst role.

You will support a busy technical portfolio with multiple integrated production systems supporting Surgery, Anesthesia, and Medical Device Reprocessing services across Fraser Health. Working in an operations-focused environment, you will contribute to system implementations, upgrades, integrations, enhancements, and ongoing production support.

You will have the opportunity to apply your expertise in clinical workflow and systems analysis, application configuration, system integration, technical troubleshooting, testing, and implementation planning while collaborating with clinical programs, application teams, infrastructure and network teams, vendors, and other technology partners.

Bring your passion for technology, problem solving, and healthcare transformation as you deliver comprehensive business, technical, and systems analysis supporting critical clinical services throughout Fraser Health.

Build your career experience as you:

• Support the implementation, optimization, upgrade, and sustainment of specialized clinical applications used for Surgery, Anesthesia, and Medical Device Reprocessing across Fraser Health.
• Analyze complex clinical workflows and business needs and translate them into clear functional, technical, application, and integration requirements.
• Assess current-state and future-state workflows, perform gap and impact analyses, and identify application, interface, infrastructure, and operational dependencies.
• Work with technical teams and vendors to support clinical system integrations, interfaces, data flows, and interoperability, including technologies and standards such as HL7 and other healthcare integration methods.
• Develop an understanding of application architecture and technical dependencies, including application servers, databases, interfaces, networks, devices, and supporting infrastructure.
• Support investigation and root cause analysis of complex production issues by gathering evidence, assessing application and integration behaviour, and working across application, infrastructure, network, device, and vendor teams to identify and resolve issues.
• Facilitate cross-functional discussions involving clinical stakeholders, technical teams, vendors, and other partners to clarify requirements, resolve issues, identify dependencies, and support informed decision-making.
• Develop clear and comprehensive documentation, including business and system requirements, workflow diagrams, technical specifications, interface and data-mapping requirements, decision documents, test plans, and operational support documentation.
• Support application configuration, system and integration testing, user acceptance testing, defect management, release coordination, implementation, and production readiness activities.
• Assess technical and operational impacts associated with system changes, upgrades, integrations, and vendor solutions and provide analysis and recommendations to support implementation decisions.
• Apply your knowledge of the systems development life cycle, project delivery methodologies, change management, and health informatics practices throughout solution design and implementation.
• Support effective transition of new systems and enhancements into operations by ensuring support processes, documentation, technical dependencies, and outstanding issues are understood and addressed.
• Independently manage assigned deliverables, competing priorities, dependencies, and follow-up activities while escalating risks, issues, and decisions appropriately.
• Contribute to continuous improvement of operational support, system reliability, documentation, processes, and knowledge sharing across the portfolio.

Who Thrives in This Role

You will be well suited to this opportunity if you bring:

• Strong experience supporting complex clinical or enterprise applications, preferably in a healthcare environment.
• Demonstrated experience with system implementation, application support, integration, testing, upgrades, and production troubleshooting.
• A solid understanding of how applications interact with interfaces, databases, servers, networks, medical devices, and other technical infrastructure.
• Experience with clinical system integration and interoperability, with knowledge of HL7 or similar healthcare integration standards considered an asset.
• Strong analytical and troubleshooting skills, with the ability to work through complex problems, gather the right information, identify dependencies, and distinguish symptoms from underlying causes.
• The ability to independently plan and organize work, manage multiple competing priorities, anticipate next steps, and consistently follow activities through to completion.
• Sound judgment and the ability to assess options, risks, and impacts before recommending a course of action or escalating an issue.
• Strong facilitation and communication skills, including the ability to explain technical concepts to clinical stakeholders and clinical requirements to technical teams.
• Experience working collaboratively with multidisciplinary teams, vendors, and external technology partners.
• Strong attention to detail and a commitment to producing clear, accurate, and useful technical and business documentation.
• Initiative, accountability, adaptability, and a willingness to learn new systems and technologies in a complex and fast-paced clinical environment.

We have 1 full-time role available, based at our Central City Offices in Surrey, B.C.

If this sounds like an excellent role for you, here are more reasons why you should apply:

• Be part of a fast-paced, mission-driven organization that values innovation and excellence in healthcare.
• Work alongside clinical and technical professionals and contribute to meaningful improvements in patient care.
• Build experience across complex clinical applications, system integrations, medical technologies, and enterprise healthcare environments.
• Develop your technical, consulting, facilitation, and health informatics expertise while taking on increasingly complex assignments.
• Receive a competitive salary and comprehensive benefits package.
• Make a difference every day by helping shape the future of health informatics.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

#LI-DNI

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.
Responsibilities

Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.

Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.

Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.

Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.

Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.

Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.

Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.

Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.

Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications

Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience. Three (3) to five (5) years of recent, related experience in a medium to large sized organization. Experience with health and corporate information systems.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of health and corporate information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and
• solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

Protect yourself from recruitment and employment scams.

We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process.