Posted 8 months ago
Senior Business Analyst
@ Backbase
Toronto, Ontario
Overview
Backbase is hiring a Senior Business Analyst to capture and prioritize customer requirements for enterprise customer experience projects. The role involves product gap analysis, writing user stories, running workshops with customers, and acting as product owner guiding UX and development teams. The posting asks for 7+ years of business analyst experience, including lending products, and does not state a schedule, pay or work arrangement.
Responsibilities:
- Analyze, capture and prioritize customer requirements
- Perform business process gap analysis and write user stories
- Act as product owner guiding UX and development teams
- Run workshops with customers to identify technical requirements
- Manage customer expectations and build a project backlog
Requirements summary:
- 7+ years of business analyst experience
- Experience with lending products such as commercial, corporate or construction loans
- University degree, preferably business or IT related
- Excellent English communication skills
- Knowledge of Agile and other development methodologies
- Knowledge of requirements management and process modeling
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-03-18
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 7+ years |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business, Information Technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Backbase
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The AI-native Banking OS where customers, employees, and AI agents work as one across channels and operations.
Full company description
Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. Customers, employees, and AI agents work as one across digital channels, front-office, and operations. 120+ leading banks run on Backbase across Retail, SMB & Commercial, Private Banking, and Wealth Management. Backbase was founded in 2003 by Jouk Pleiter and is headquartered in Amsterdam, with teams across North America, Europe, the Middle East, Asia-Pacific, Africa and Latin America.
- LinkedIn followers
- 236,785
- People associated on LinkedIn
- 2,138
- Reported office locations
- Oosterdoksstraat 114, Amsterdam, North Holland 1011 DK, NL
- 1201 Peachtree St NE, Building 400, 900, Atlanta, Georgia 30309, US
- 81 Farringdon Street, London, England, GB
- The Bonded Warehouse, Atlantic Wharf, Cardiff, Cardiff CF10 4HE, GB
- 3 Church Street, Level 25 Samsung Hub, Singapore, 049483, SG
- 802 W Bannock St, Boise, Idaho 83702, US
- Sarphatistraat 370, Amsterdam, North-Holland 1018GW, NL
- 140 Yonge St, Ste 301,, Toronto, Ontario M5C1X6, CA
- Marina Plaza - Level 9, Dubai Marina, Dubai, AE
- Boulevard Miguel de Cervantes Saavedra, Miguel Hidalgo, Mexico City 11520, MX
- Edifício Tarumã, Av. das Nações Unidas, 6º andar Chácara Santo Antônio (Zona Sul), Sao Paulo, 04794-000, BR
- Business categories
- Mobile Apps
- Banking
- Software
- Enterprise Software
- SaaS
- FinTech
- Developer Tools
- Financial Services
- Other recorded names
- Backbase
- Specialties
- Banking Operating System
- Banking-as-a-Service
- Journey Orchestration
- Banking Cloud
- Banking Modernization
- Engagement Banking
- Onboarding & Account Opening
- Digital Banking
- Digital Onboarding
- Digital Lending
- Loan Origination
- Digital Investing
- Core Modernization
- Omni-channel Banking
- and Whitelabel Banking Platform
- Profile identifies a recruitment agency
- No
- Reported total investment
- 127,434,666
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. Customers, employees, and AI agents work as one across digital channels, front-office, and operations. 120+ leading banks run on Backbase across Retail, SMB & Commercial, Private Banking, and Wealth Management. Backbase was founded in 2003 by Jouk Pleiter and is headquartered in…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Amsterdam, North Holland |
| Organization type | Privately Held |
| Year founded | 2003 |
| Specialties | Banking Operating SystemBanking-as-a-ServiceJourney OrchestrationBanking CloudBanking ModernizationEngagement BankingOnboarding & Account OpeningDigital BankingDigital OnboardingDigital Lending |
| Open jobs on Jobsy | 4 |
| View page |
The job in short
Capture the essential requirements to help our customers realize their customer experience vision.
Meet the job
You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.
With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.
On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.
How about you?
- You hold a university degree (preferable business or IT related);
- You have 7+ years working experience as a Business Analyst in the field;
- You have experience working on lending products such as commercial, corporate or construction loans.
- You have excellent communication skills in English and you feel comfortable interacting with stakeholders within Backbase and potential customers and various level;
- You are able to showcase good analytical and evaluative skills, and can translate customer pain points into detailed product requirements;
- Organizational and cultural sensitivity comes naturally to you;
- You are able to execute product gap analysis based on gathered requirements to maximize project and customer success;
- You know your way around requirements management, process modeling and development methodologies.
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