Senior Business Analyst

Our Business

FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.

About the Role

FISPAN is seeking a Senior Business Analyst to own Payments & Bank Connectivity for multiple dedicated bank partners. This is a senior, product-adjacent role with end-to-end ownership — from commercial and technical onboarding, through scoping and engineering delivery, to certification, go-live and post-launch activities. You’ll be the primary liaison between bank partners and FISPAN’s Engineering, QA, PMO and Support teams, and you’ll influence the platform strategy for scaling safe, reusable connectivity.

Why this role matters: bank integrations are core to our product value. The Senior BA ensures partner success, mitigates operational risk, and helps shape which capabilities become platform features versus partner-specific. If you enjoy technical problem solving, negotiating with external partners, and driving rigorous testing and certification, this role is for you.

Key Responsibilities

• Act as FISPAN’s single technical/business lead for assigned bank partners.
• Translate commercial commitments and bank requirements into detailed Scoping Documents, data mappings, transformation rules, interface diagrams, and E2E test plans.
• Produce and maintain JIRA epics/stories with clear, testable Given/When/Then acceptance criteria; ensure Definition of Ready (functional test cases in GitHub) is enforced.
• Coordinate design reviews with Technical Bank SMEs, Architecture and Engineering; document and manage platform vs bank-specific exceptions.
• Lead certification and UAT with banks: coordinate QA E2E automation, manage sandbox/mocks (Montebank/SFTP) and secure certification sign-off.
• Validate production readiness: runbooks, monitoring/alerting, key/certificate lifecycle management, rollback plans and support handover.
• Own incident escalation and post-mortems for assigned connectors; drive durable remediation.
• Champion BA/connectivity standards and reusable artifacts; mentor junior BAs and raise the team’s capability.

Skills & Qualifications

• 5+ years in business analysis, product, integration or payments roles — experience with bank connectivity highly preferred.
• Deep working knowledge of payment and connectivity standards: ISO 20022 / ISO XML, NACHA, IFX and common flat-file formats.
• Hands-on familiarity with SFTP, TLS/certificates, encryption, REST APIs, OAuth and mock/test infrastructures (e.g., Montebank).
• Proven experience running bank certification programs and coordinating bank UAT cycles.
• Strong experience with Agile delivery: JIRA, backlog management, DoR enforcement.
• Comfortable with test automation concepts, CI/CD and GitHub-based test artifacts.
• Excellent stakeholder management and the ability to negotiate technical and operational trade-offs with senior bank counterparts.
• Strong analytical skills (SQL or analytics tools such as Qlik/Tableau) and technical troubleshooting (JSON/XML, Postman, logs).

Nice-to-Have

• Experience with ERP/accounting system integrations.
• Familiarity with regulatory/security requirements for financial integrations (PII, vendor assessments).
• Prior experience in product or program leadership at a SaaS company.
• Degree in business, finance, computer science or related field; relevant industry certifications.

Why Work With Us?

✨ Visionary Team, Proven Results

Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.

🚀 Accelerated Career Ownership & DEI Commitment

We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.

As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and encouraging inclusion. We strive to eliminate bias throughout our recruitment process and build a culture where everyone feels they belong and can contribute their best work.

💰 Strategic Total Rewards & Wellbeing

We invest in your success. Our total compensation packages are designed to be highly competitive, including a semi-annual bonus plan and equity grants that give you a true stake in our future. Beyond your compensation, you benefit from:

• Best-in-Class Equipment: The most modern MacBook and Apple equipment.
• Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
• Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.

☕ Purpose-Driven Culture & Prime Perks

Our culture is the foundation of our success. We operate with a "we over me" mentality, fostering strong, collaborative bonds built on Trust and Candor. You will also enjoy: fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.

Compensation Package

FISPAN believes in an atmosphere and culture when innovation can flourish, collaboration and teamwork are valued and transparency is at the core of it all. We want our employees to see how the ideas they help generate today have an impact on how we do business tomorrow.With that, the hiring salary range for this position is $92,000 to $103,000 annually; the base pay offered is based on comparable market data from companies of similar employee size, revenue and location. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive semi-annual bonus program, subject to program eligibility requirements.

At FISPAN, we reward employees for achieving their objectives, going beyond the requirements of their job, demonstrating leadership, fostering innovation and advancing the organization as a whole. We value talented people of all backgrounds and characteristics that share our vision of being the number one platform for the business banking ecosystem.

Other components of our rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements and may vary, only be partially or not at all available based on criteria such as location, employment status, etc. We’ll be happy to clarify eligibility for interviewing candidates.