Senior Business Systems Analyst - Guidewire (Billing Center)

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

• At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

We are seeking an experienced Business Systems Analyst to support Guidewire BillingCenter initiatives within the property and casualty insurance domain. The successful candidate will collaborate with business stakeholders, product owners, billing SMEs, developers, QA teams, architects, vendors, and delivery leads to define requirements and support successful delivery across BillingCenter enhancements, integrations, production support, and cloud-related initiatives.

What You Will Do

• Lead requirements gathering, analysis, and documentation for Guidewire BillingCenter initiatives
• Facilitate workshops, discovery sessions, interviews, and walkthroughs with billing business and technology stakeholders
• Translate billing business needs into clear user stories, business requirements, functional specifications, process flows, data mapping documents, and acceptance criteria/use cases
• Support BillingCenter enhancements, integrations, cloud migration readiness, remediation activities, and production support initiatives
• Assist QA teams with test scenario review, UAT coordination, defect triage, and business sign-off activities
• Analyze current-state and future-state processes, identify gaps, assess impacts, and recommend practical solutions aligned with business objectives.
• Work closely with product owners, development teams, QA, architecture, and business SMEs to ensure requirements are understood and delivered as intended.
• Support Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, retrospectives, and release planning activities.
• Track risks, issues, dependencies, and requirement changes, ensuring timely escalation and clear communication with stakeholders.
• Prepare clear documentation, status updates, presentations, and leadership-ready summaries as required.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• 8 years of experience as a Business Systems Analyst, with focus on Guidewire-related work for at least 5 years
• Hands-on experience with Guidewire BillingCenter implementations, enhancements, integrations, or production support
• Strong understanding of billing operations, including billing plans, invoices, payments, commissions, delinquency, disbursements, refunds, and account servicing
• Experience creating business requirements, user stories, acceptance criteria, use cases, process maps, data mapping documents, and traceability documentation
• Experience supporting testing activities, UAT, defect management, and production validation
• Guidewire certification in BillingCenter or Insurance Suite Analyst preferred
• Experience with Guidewire Cloud implementations, cloud migration readiness, archive/purging, or remediation initiatives preferred
• Knowledge of integrations, APIs, data mapping, payment platforms, document generation, or downstream billing systems preferred
• Experience preparing executive-level updates, dashboards, delivery summaries, and governance documentation preferred

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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