Senior Salesforce Advisory Consultant

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Role

We are looking for a Senior Salesforce Consultant to provide domain, technical and architectural depth on a capability assessment for a large enterprise client. You will evaluate how the Salesforce platform is used across customer engagement, service, commerce and data functions. You will test the value it delivers, how well it fits the business, and where cost and risk sit.

What You Will Do

Business Capability & Operating Model Assessment

• Map Salesforce products to the business capabilities they support across customer communications, personalization, service, commerce, analytics and integration
• Assess the maturity and effectiveness of each capability, and identify overlaps, gaps and underused functionality
• Evaluate capability ownership, roles, governance and how platform functions align to the operating model
• Assess team skills, capacity and enablement needs across business and technology groups

Architecture & Platform Assessment

• Assess current-state architecture across Marketing Cloud, Data Cloud, Service Cloud, B2B Commerce, analytics tools and integration middleware
• Evaluate org and data model design, capacity and scalability, multilingual support, and reporting limitations
• Identify technical debt and legacy constraints, and recommend migration and modernization paths
• Document current-state architecture, data flows and integration patterns

Licensing, Consumption & Cost

• Analyze licensing and consumption-based pricing models, and compare consumption against allocation
• Identify cost drivers, optimization opportunities and governance gaps
• Recommend cost visibility and FinOps controls

Value & Measurement

• Review how business value and attribution are measured, and test the evidence behind reported outcomes
• Assess measurement and analytics approaches, including cross-channel reporting and dashboards
• Separate platform-driven outcomes from outcomes that are contested or poorly evidenced

Service & Operations

• Review case management design, queue structures, SLAs and reporting
• Assess support workflows across channels and user groups

Integration & Data

• Review integration patterns and data flows across Salesforce and the surrounding enterprise stack
• Assess identity, consent and data-sharing patterns with the data platform and customer data layers

Vendor Partnership & Roadmap

• Evaluate the vendor partnership model, including roadmap alignment, enablement and advisory support
• Contribute to target-state recommendations and a prioritized roadmap
• Support stakeholder interviews and synthesize findings into clear, evidence-based deliverables

Required Skills

• 10+ years in Salesforce consulting and technical space, with 3+ years in large enterprise environments
• Deep, hands-on expertise in Marketing Cloud and Data Cloud
• Working knowledge of Service Cloud and Commerce, including legacy and modern architectures
• Proven experience conducting Salesforce architecture reviews, technical debt assessments or licensing optimization
• Experience assessing business capabilities and operating models for enterprise platforms
• Strong understanding of Salesforce consumption-based licensing (credits, contacts, API and data volumes)
• Experience integrating Salesforce with cloud data warehouse environments
• Relevant certifications (e.g. Application or Technical Architect, Marketing Cloud Consultant, Data Cloud Consultant, Service Cloud Consultant)

Technical Skills

• Salesforce: Marketing Cloud, Data Cloud, Service Cloud, B2B Commerce, Marketing Cloud Intelligence
• Data: Snowflake or Databricks integration patterns, data modelling
• Analytics: Tableau, Power BI, attribution and measurement approaches
• Governance: Licensing and consumption analysis, FinOps practices, consent and PII handling

Nice to Have

• Experience with personalization, retail media, loyalty or personalization use cases
• Familiarity with Snowflake, Databricks, identity and consent platforms, and other marketing technology
• Experience with Tableau and Marketing Cloud Intelligence
• Experience with multilingual deployments
• FinOps or cloud cost governance experience
• Retail consumer sector background

The base compensation range for this role in the posted location is: CAD 120,000- 170,000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.