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Posted 4 months ago

Service Coordinator

@ XPEL Canada

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Kelowna, British Columbia

Full-time3+ years experience
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Overview

XPEL Canada is hiring a Service Coordinator to give customers a pleasant, informed and professional experience with its products and services. The role covers customer questions, order tracking, installer and install scheduling, estimates, invoicing, accounts receivable and inventory. It requires a valid driver's licence with a clean driving record, 3+ years in a similar role, and full-time hours.

Responsibilities:

  • Answer customer questions on XPEL products and services
  • Track orders and communicate progress to customers
  • Create and maintain installer and customer install schedules
  • Create estimates, invoices and process billing and credits
  • Train other Service Coordinators and maintain how-to documents

Requirements summary:

  • 3+ years in a similar role
  • High school diploma or GED
  • Valid driver's licence with a clean driving record
  • Knowledge of Excel, Word, PowerPoint and Microsoft Office
  • Ability to communicate professionally and work independently

Tools & skills

Microsoft ExcelMicrosoft Word
Source and dates

Employer career site / ATS feed · workday

Employer posting date
2026-06-29
First seen by our source
2026-10-08
Source record updated
2026-10-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience3+ years
Hours per week40 (estimated)
Travelair: none · ground: minimal
Work settingOffice, Store
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish
Driver’s licencerequired
Background checksdriving record
EducationHigh school (required)

Summary and details written by AI from the posting; the employer’s posting is the authority.

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XPEL Canada

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FieldValue
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Job description

Job Summary:

The Service Coordinator will ensure that people have a pleasant, informed, and professional experience when receiving or inquiring about products and services at XPEL.

Job Duties

Gaining knowledge of XPEL products; assisting customers with questions on XPEL products and services
Responsible for the training and development of Service Coordinators and creating and updating “How to” documents.
Assist with creating and maintaining installer schedules and scheduling of customer installs
Track order progress and communicate with customers accordingly
Check-in vehicles and inspect for pre-existing damages
Creating estimates, invoicing and billing
Reporting and processing of RA’s and payment credits.
Collect Resale tax documents for all locations
Process and train other Service Coordinators on Accounts Receivable
Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations
Create are review job lists for all locations
Assisting the Market Manager with administrative and office work as needed
Occasionally helping to shuttle vehicles from one location to another (current driver license required)

Basic Qualifications

High School Diploma or GED

18+ years old with 2 years of driving experience.

Must have a current and valid driver’s license with a clean driving record.

Must meet insurability requirements under the company’s motor vehicle insurance policy.

3+ year(s) in a similar role
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
Ability to communicate professionally and effectively
Excellent phone, interpersonal, and organizational skills
Demonstrates a sense of urgency and timeliness
Ability to work independently with limited supervision
Demonstrates a sense of urgency and timeliness
Ability to work independently with limited supervision
Ability to speak, read and write in English

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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