Posted yesterday
Service Manager
@ Headfield Solutions Pvt Ltd.
Kamloops, British Columbia
Overview
Headfield Solutions Pvt Ltd. is hiring a full-time Service Manager in Kamloops, BC, to oversee daily service department operations, aftermarket equipment support, customer satisfaction, team performance and departmental profitability. The role is a direct hire with no visa sponsorship stated.
Responsibilities:
- Manage service operations, scheduling and job completion
- Oversee customer relationships and issue resolution
- Manage quotes, work orders, invoicing and warranty claims
- Monitor budgets, margins and department KPIs
- Recruit, train and manage service personnel
Requirements summary:
- 5 to 7 years of progressive service management experience
- Knowledge of heavy equipment dealership operations
- Strong leadership and customer service skills
- Experience with budgeting and financial reporting
- Heavy Equipment Technician or Blue Seal certification an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 5+ years |
| Management experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Headfield Solutions Pvt Ltd.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Position: Service Manager
Location: Kamloops, BC
Duration: Fulltime Direct Hire
Job Summary
Responsible for overseeing daily service department operations, aftermarket equipment support, customer satisfaction, team performance, and overall departmental profitability.
Key Responsibilities
- Manage service operations, scheduling, workflow, and job completion.
- Oversee customer relationships, service quality, and issue resolution.
- Manage quotes, work orders, invoicing, warranty claims, and WIP.
- Monitor budgets, revenue, margins, expenses, and department KPIs.
- Coordinate with parts and sales teams to minimize equipment downtime.
- Ensure safety, quality, and company standards are maintained.
- Recruit, train, develop, and manage service personnel.
- Drive operational efficiency and service department profitability.
Requirements
- 5–7 years of progressive experience in service management and business operations.
- Knowledge of heavy equipment dealership operations.
- Strong leadership, customer service, and communication skills.
- Excellent organizational and problem-solving abilities.
- Experience with budgeting, financial reporting, and performance management.
- Proficiency in relevant computer applications and service systems.
- Heavy Equipment Technician Certification or Blue Seal Management certification is an asset.
Journal
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